Remote Customer Success Strategy & Operations Analytics Lead – Data‑Driven Retention & Growth Specialist

About brighthush

brighthush is a trailblazing education technology company that empowers teachers, students, and schools with cutting‑edge, technology‑enabled learning solutions. Since its founding in 1989, brighthush has grown into a global leader, delivering innovative online programs that elevate student achievement and unlock career success. With a vibrant team of over 1,000 passionate professionals, brighthush is committed to transforming education through data, insight, and a relentless focus on student outcomes.

Why Join brighthush?

At brighthush, we believe that every student deserves a bright future. Our mission is to provide the tools, resources, and support that educators need to inspire learning and drive measurable results. As a Remote First organization, we give you the flexibility to work from anywhere in the United States while staying connected to a collaborative, high‑impact culture. If you are driven by data, passionate about education, and eager to shape the future of learning, brighthush is the place for you.

Role Overview

We are seeking an experienced Customer Success Strategy & Operations Analytics Lead to join our Customer Success team. In this role, you will build and maintain the analytical backbone that fuels our customer retention and growth initiatives. You will design scalable dashboards, develop predictive models, and translate complex data into actionable insights for leadership and frontline teams. Your work will directly influence the health of our customer relationships, the accuracy of renewal forecasts, and the strategic direction of our product roadmap.

Key Responsibilities

• Dashboard & Reporting Architecture: Design, develop, and maintain a suite of interactive dashboards and reports that provide real‑time visibility into customer health, engagement, and performance across CRM and customer success platforms.
• Renewal Risk Management: Build and manage renewal risk frameworks, including longitudinal risk tracking, to surface at‑risk customers before churn becomes a reality.
• Health Score Modeling: Develop and refine customer health score models, evaluate their predictive impact on renewal forecasting, and present data‑driven recommendations to Customer Success leadership.
• Implementation & Adoption Analytics: Analyze implementation and adoption data across accounts, correlate outcomes with health scores and renewal rates, and inform both CS strategy and product decisions.
• Churn Indicator Identification: Identify leading indicators of churn risk through historical data analysis and deliver findings as clear, actionable guidance for CS teams.
• Executive Reporting: Own executive‑level reporting for key customer segments and renewal cohorts, ensuring data integrity while crafting compelling narratives.
• Cross‑Functional Collaboration: Partner with Revenue Operations, Finance, and Data Operations to align reporting definitions, resolve cross‑system inconsistencies, and strengthen upstream data quality.
• Process Improvement: Champion QA validation processes, build reporting workflows that are auditable and trustworthy, and continuously iterate on data pipelines to improve efficiency.
• Strategic Insight Delivery: Translate analytical findings into strategic recommendations that influence product enhancements, customer success initiatives, and overall business growth.

Essential Qualifications

• Minimum 3 years of experience in business intelligence, data analytics, or customer experience operations.
• Proficiency in Excel, SQL, and data modeling, with a proven track record of building polished, scalable dashboards in Tableau, Power BI, or equivalent platforms.
• Hands‑on experience with Salesforce for CRM reporting and data management.
• Strong analytical mindset with the ability to communicate complex findings clearly to both technical peers and non‑technical executives.
• Detail‑oriented approach, maintaining a consistently high bar for data accuracy, reconciliation, and documentation.
• Experience collaborating across cross‑functional teams and adapting communication style to fit diverse audiences.
• Familiarity with QA validation processes and building reporting workflows that can be trusted and audited.
• Passion for education and excitement about contributing to a mission‑driven company.
• Willingness to take on evolving responsibilities based on business needs.

Preferred Qualifications

• Experience with customer success platforms such as Planhat or Gainsight.
• Background in predictive analytics, health scoring, or retention risk modeling.
• Knowledge of longitudinal data tracking, time‑series analysis, or implementation analytics.
• Prior experience in the education technology sector.

Skills & Competencies

• Data Storytelling – Turning numbers into narratives that drive action.
• Technical Proficiency – Advanced SQL, Excel, and BI tool expertise.
• CRM Mastery – Deep understanding of Salesforce data structures and reporting.
• Strategic Thinking – Ability to align data insights with business objectives.
• Collaboration – Working effectively with Revenue Ops, Finance, Product, and Customer Success.
• Process Ownership – Designing, documenting, and maintaining robust data pipelines.
• Continuous Learning – Staying current with industry trends in analytics and customer success.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a key member of the Customer Success analytics team, you will:

• Lead cross‑functional projects that shape the future of our customer success strategy.
• Mentor junior analysts and contribute to the development of a high‑performing analytics culture.
• Take ownership of end‑to‑end data projects, from requirement gathering to deployment.
• Participate in industry conferences, webinars, and training programs to deepen your expertise.
• Advance into senior analytics or product strategy roles as you demonstrate impact and leadership.

Work Environment & Culture

brighthush is a Remote First organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency – Open communication across all levels.
• Innovation – Encouraging experimentation and creative problem‑solving.
• Diversity & Inclusion – A welcoming environment for people of all backgrounds.
• Work‑Life Balance – Flexible schedules, generous time‑off policies, and wellness resources.
• Community Impact – Volunteer time‑off and initiatives that give back to local schools.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for senior analytics roles.
• Performance‑based bonuses tied to key metrics such as customer retention and renewal growth.
• Comprehensive medical, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company matching.
• Generous paid time off, including a winter office closure at the end of December.
• Volunteer time‑off to support community and educational causes.
• Wellness resources, including mental health support and fitness stipends.

H1B Sponsorship

brighthush has a history of sponsoring H1B visas for qualified candidates. While we are open to sponsoring talent, sponsorship is not guaranteed for every role. If you require sponsorship, please indicate this in your application.

How to Apply

Ready to make a tangible impact on student success and customer experience? Submit your application through the link below and join a team that is redefining education through data and innovation.

Apply to brighthush Today

Closing Statement

At brighthush, you will be at the intersection of data science, customer success, and educational impact. Your analytical expertise will help us keep our customers thriving, our products evolving, and our mission alive. If you are a strategic thinker, a data storyteller, and a champion for education, we invite you to bring your talents to brighthush and help illuminate the path to brighter futures for students worldwide.