Senior Engineering Manager – Customer Experience Studio & No‑Code Platform Leadership (Remote, USA)

About brighthush

brighthush is a trailblazing technology company that empowers brands to transform raw customer data into hyper‑personalized marketing experiences. Leveraging a cutting‑edge no‑code platform, we help retailers, e‑commerce leaders, and B2B enterprises turn complex warehouse data into actionable insights, real‑time audience segments, and AI‑driven creative workflows. Our mission is to democratize data‑driven marketing so that every business, regardless of size, can deliver experiences that resonate on a personal level.

Founded in 2010, brighthush has grown from a niche staffing and recruiting firm into a full‑service technology powerhouse. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, we are now looking for a visionary Engineering Manager to lead our Customer Studio team. If you thrive in a fast‑paced, high‑growth environment and want to shape the future of no‑code marketing, we want to hear from you.

Why Join brighthush?

• Remote‑First Culture: Work from anywhere in the United States (or Canada) while staying aligned with our US time‑zone schedule.
• Impactful Leadership: Own the roadmap for cutting‑edge capabilities such as warehouse performance, real‑time audience syncing, generative AI workflows, and experimentation.
• Career Growth: Rapid advancement opportunities, mentorship from senior leaders, and a clear path to executive roles.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, equity, and comprehensive benefits.
• Inclusive & Collaborative Environment: Diverse teams, open communication, and a culture that celebrates experimentation and learning.

Key Responsibilities

As the Engineering Manager for our Customer Studio, you will be the linchpin between product vision, engineering excellence, and team development. Your day‑to‑day responsibilities will include:

• Team Leadership & Growth: Lead, mentor, and inspire a squad of 4–5 engineers. Foster a culture of ownership, accountability, and continuous improvement.
• Hands‑On Engineering: Write production code, review designs, and solve complex technical challenges when the team needs guidance.
• Product Roadmap Ownership: Own the end‑to‑end roadmap for core capabilities—warehouse performance, analytics, experimentation, real‑time audience syncing, and generative AI workflows.
• Hiring & Talent Development: Own the end‑to‑end hiring process: define job requirements, shape interview frameworks, evaluate candidates, and onboard new hires.
• Process & Delivery Excellence: Drive shipping velocity and reliability through observability, proactive issue detection, and robust incident management.
• Stakeholder Collaboration: Partner with product managers, designers, data scientists, and customer success to translate business needs into technical solutions.
• Performance Management: Conduct regular one‑on‑ones, set clear OKRs, provide constructive feedback, and manage performance reviews.
• Technical Vision: Make sound architecture and system design decisions that scale with our growing customer base.

Essential Qualifications

• 4+ years of software engineering experience, with at least 2 years in a formal engineering management role.
• Proven track record of building products in high‑growth startups, scale‑ups, or as a founder.
• Hands‑on coding ability—comfortable contributing directly to production code.
• Deep experience with data warehouses, SQL, Reverse ETL, customer data platforms, change data capture, analytics, experimentation, or generative AI.
• Strong communication skills—able to articulate complex technical concepts to non‑technical stakeholders.
• Demonstrated ability to hire, coach, and develop engineering talent.
• Top‑tier computer science education or equivalent practical experience.

Preferred Qualifications

• Experience with cloud data platforms (Snowflake, BigQuery, Redshift) and modern data pipelines.
• Familiarity with no‑code or low‑code development environments.
• Background in AI/ML engineering, especially generative AI models.
• Experience with observability tools (Datadog, Prometheus, Grafana) and incident response frameworks.
• Prior exposure to SaaS product development and subscription billing.

Skills & Competencies

• Technical Leadership: Ability to set technical direction, enforce coding standards, and champion best practices.
• Product Sense: Strong product judgment—understanding user needs, prioritizing features, and delivering value quickly.
• Strategic Thinking: Translate long‑term vision into actionable roadmaps and measurable outcomes.
• Collaboration: Work seamlessly across cross‑functional teams—product, design, data science, and customer success.
• Adaptability: Thrive in a fast‑changing environment, pivoting priorities while maintaining high quality.
• Mentorship: Empower engineers to grow, learn, and take ownership of their work.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As Engineering Manager, you will:

• Lead initiatives that shape the technical foundation of our platform, positioning you as a key architect.
• Participate in executive strategy sessions, influencing product direction and company vision.
• Access to internal and external training—conferences, workshops, and courses—to stay ahead of industry trends.
• Mentorship from senior leaders in engineering, product, and data science.
• Clear progression path to Director of Engineering or VP of Engineering roles.

Work Environment & Culture

brighthush fosters a culture of transparency, experimentation, and empowerment. Our remote‑first model means:

• Flexible work hours that respect personal life while aligning with US time zones.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• Inclusive hiring practices that value diverse perspectives.
• Open communication channels—Slack, Zoom, and asynchronous tools keep teams connected.
• Recognition programs that celebrate achievements, both big and small.

Compensation & Benefits

While specific figures vary by experience and location, we offer:

• Competitive base salary aligned with market benchmarks for senior engineering leadership.
• Performance‑based bonuses tied to team and product milestones.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Generous paid time off, parental leave, and flexible sick days.
• Professional development stipend and conference reimbursement.
• Remote work stipend to support home‑office setup.

Benefits for International Candidates

• Remote work from the US or Canada during US time zone hours.
• Visa transfer support where eligible.

How to Apply

Ready to lead the next wave of customer‑centric innovation? Submit your application through our career portal or click the link below. We look forward to exploring how your expertise can help brighthush redefine the future of marketing technology.

Apply to this role at brighthush

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that turns data into delight. Your leadership will shape the platform that empowers brands to create unforgettable customer experiences. If you’re passionate about technology, people, and impact, we want you on our team.