Remote Position
[Remote] Customer Success Specialist
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Dili is hiring a Customer Success Specialist to guide clean energy developers and contractors through onboarding, platform adoption, and ongoing success. The role supports IRA and PWA compliance workflows, customer relationships, and collaboration with Product and Engineering to improve the platform.
Responsibilities
- Support Customer Success Manager in execution of day-to-day activities
- Customer service tailored to IRA/PWA compliance workflows
- Serve as the primary point of contact for user questions, issues, and feedback
- Build strong relationships with customers, proactively identifying ways to increase platform value
- Collaborate with Product and Engineering to share customer insights and influence feature development
- Help develop support content, best practices, and compliance resources
- Monitor usage data to detect adoption trends and flag potential risks
- Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements
Skills
- 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
- Outstanding communication and problem-solving skills
- Ability to translate complex compliance topics into clear, actionable guidance
- Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a *strong plus
- Experience using SaaS platforms, Loom, Notion, or similar
Benefits
- Remote flexibility
- Equity
Company Overview