Remote Customer Success Specialist – Oracle ERP & Excel Data Integration Solutions – Drive Adoption, Retention, and Expansion at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers Oracle ERP customers with lightning‑fast, Excel‑based data‑integration solutions. Since our founding in 2000, we have helped thousands of enterprises streamline data workflows, reduce manual effort, and unlock actionable insights—all while maintaining the highest standards of accuracy and security. Our portfolio of products is designed for speed, scalability, and ease of use, allowing business users to focus on value‑adding decisions rather than data wrangling.

With a global footprint and a team of 51‑200 talented professionals, brighthush is committed to fostering an inclusive, collaborative, and growth‑oriented culture. We believe that our people are our greatest asset, and we invest heavily in continuous learning, mentorship, and career development. Whether you’re a seasoned customer success veteran or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of enterprise data integration.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States—no commute, no office walls, just a high‑performance team and the freedom to design your own workspace.
• Impactful Work: Own a portfolio of Oracle ERP accounts and directly influence adoption, renewal, and expansion outcomes for high‑value customers.
• Career Growth: Accelerate your trajectory with mentorship from senior leaders, access to industry conferences, and a clear path to senior customer success or account management roles.
• Innovation at Scale: Leverage AI‑powered tools, advanced analytics, and a culture of experimentation to deliver measurable results.
• Competitive Compensation: Base salary, performance bonuses, equity options, and a comprehensive benefits package that supports your health, well‑being, and financial security.

Key Responsibilities

As a Remote Customer Success Specialist at brighthush, you will be the trusted partner for a portfolio of Oracle ERP customers, ensuring they realize maximum value from our Excel‑based integration solutions. Your day‑to‑day activities will include:

• Rapid Onboarding & Value Delivery: Within the first 30 days, conduct a full account audit, establish health scores, confirm executive sponsor relationships, and identify top three growth opportunities and renewal risks. Share insights to refine our playbook.
• Portfolio Ownership: Manage the health and retention of 40‑50 accounts, balancing depth and breadth across segments and ARR concentrations.
• At‑Risk Interventions: Execute the team’s at‑risk playbook, including executive outreach and escalation for accounts exceeding ARR thresholds.
• Expansion Tracking: Maintain a quarterly expansion view for every account—tracking user count, departmental growth, and Oracle Cloud migration timelines.
• Opportunity Qualification & Handoff: Identify and qualify expansion opportunities, document context, and hand off to the account executive following the defined process.
• Proactive Engagement: Monitor signals such as approaching licensed user limits, new department activations, or impending Oracle Cloud migrations, and initiate conversations before customers raise concerns.
• Migration Awareness: For Oracle EBS customers, flag migration timelines and flag Cloud migration conversations in CRM.
• Onboarding Kickoff: Facilitate a kickoff within 10 days of contract start, setting business outcome goals, champion accountability, and success metrics for the first 12 months.
• Product Adoption Monitoring: Track weekly adoption for new accounts, identify stalling patterns, and execute re‑engagement interventions before low usage becomes entrenched.
• Customer Success Plans: Build and maintain success plans for key accounts, documenting agreed outcomes, milestone timelines, and mutual accountability, reviewed at each QBR cycle.
• Early Risk Detection: Maintain current health scores, updated monthly, drawing on product usage, support tickets, champion interactions, and other engagement metrics.
• Renewal Readiness: Surface renewal risk at least six months ahead, with specific risk classification, ARR exposure, and recommended interventions.
• Quarterly Business Reviews (QBRs): Conduct QBRs with key accounts, linking product value to recent or upcoming releases, and share insights with product and marketing teams to inform roadmap prioritization.
• Renewal Execution: Re‑engage every account within 10 days of renewal execution—reset success plan goals, confirm next year’s outcome targets, and re‑establish executive cadence.
• Billing & Contract Administration: Coordinate with finance to ensure accurate contract administration and up‑to‑date contact data.
• Advocacy & Community Building: Partner with the customer advocate manager to drive product awareness, new user registrations, and community engagement. Identify strong advocates and facilitate their participation in training, reference calls, and case studies.
• Secondary Onboarding: Support new user onboarding within existing accounts when expansion or new department activation creates a secondary onboarding need.
• Playbook Contribution: Document what works and what doesn’t in your accounts, enabling continuous improvement of the CS framework.
• CRM Excellence: Document account‑specific knowledge in CRM to ensure continuity if accounts are reassigned.
• AI Tooling Utilization: Leverage AI‑powered tooling to maintain coverage across your full book without manual account‑by‑account audit.
• Workflow Optimization: Flag gaps or improvement opportunities in existing workflows to enhance efficiency and customer experience.

Essential Qualifications

• 3–5 years of proven Customer Success, Account Management, or client services experience in B2B software.
• Demonstrated experience managing a named account portfolio with accountability for retention outcomes.
• Prior experience as a brighthush user or Oracle consultant (preferred).
• University/College degree in a relevant field (Business, Information Systems, Computer Science, etc.).
• Strong stakeholder management, relationship building, and communication skills across multiple levels—including executive sponsors and technical users.
• Organized, process‑oriented mindset; comfortable operating within a defined playbook and contributing to its improvement.
• Excellent spoken and written communication skills.
• CRM proficiency—comfortable maintaining contact records, pipeline data, health score documentation, and activity logging.
• Familiarity with MEDDIC or similar sales and account qualification methodologies.
• Comfortable using AI‑powered tooling and automated workflows to scale account coverage.
• Must reside in one of the following states: CA, MA, NC, PA, TX, KS, or GA.

Preferred Qualifications

• Experience with Oracle ERP (EBS, Fusion) and cloud migration projects.
• Background in data integration, ETL processes, or Excel‑based automation.
• Prior exposure to subscription‑based SaaS business models and renewal processes.
• Knowledge of data governance, security, and compliance standards relevant to enterprise data integration.
• Track record of driving expansion and upsell opportunities within a portfolio of high‑value accounts.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret usage data, health scores, and risk signals to inform proactive actions.
• Strategic Planning: Crafting long‑term success plans that align with business outcomes and product roadmaps.
• Collaboration: Working cross‑functionally with product, marketing, finance, and advocacy teams to drive customer success.
• Adaptability: Thriving in a fast‑paced, evolving environment with shifting priorities and emerging technologies.
• Tech Savvy: Comfortable with CRM systems, analytics dashboards, AI tools, and Excel automation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Specialist, you will:

• Progress to Senior Customer Success Manager or Account Executive roles based on performance and leadership potential.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Attend industry conferences, webinars, and training sessions to stay ahead of Oracle ERP trends and data integration best practices.
• Contribute to product strategy and roadmap discussions, ensuring customer voices shape future releases.
• Earn certifications in Oracle ERP, data integration, or customer success frameworks.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Real‑time communication channels (Slack, Teams).
• Monthly town‑hall meetings where leadership shares company vision and milestones.
• Open‑door policy—your ideas and feedback are valued and acted upon.
• Inclusive hiring practices that celebrate diversity of thought and experience.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary commensurate with market rates for Customer Success roles.
• Performance‑based bonuses tied to retention, expansion, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off, parental leave, and wellness programs.
• Professional development stipend for courses, certifications, and conferences.
• Remote work stipend to support home office setup.

How to Apply

If you are a proactive, customer‑focused professional ready to make a tangible impact on Oracle ERP customers, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team. Join us in redefining how enterprises harness the power of data integration.

Ready to take the next step in your career? Apply now and become a key driver of success at brighthush.