Remote Customer Account Manager – Global Supply Chain & Client Success Specialist

About brighthush

brighthush is a leading innovator in the refractory materials industry, delivering high‑performance solutions that protect and enhance the performance of industrial equipment worldwide. With a heritage that spans over two decades, brighthush has grown into a global powerhouse, operating in more than 30 countries and serving a diverse portfolio of customers in the energy, chemical, and manufacturing sectors. Our commitment to quality, sustainability, and customer success has earned us a reputation as a trusted partner for complex, high‑value projects.

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the United States, fostering a culture of flexibility, collaboration, and continuous learning. We believe that great ideas can come from any corner of the country, and we invest heavily in technology, training, and employee well‑being to ensure our people thrive both professionally and personally.

Role Overview

The Remote Customer Account Manager (CAM) at brighthush is the linchpin between our clients and the internal functions that deliver value. From the initial quote to final delivery, the CAM champions the customer experience, ensuring seamless order processing, proactive communication, and timely issue resolution. This role also owns Just‑In‑Time (JIT) supply chain programs, collaborates with sales and forecasting teams, and coordinates cross‑functional initiatives to meet and exceed customer expectations.

Key Responsibilities

• Customer Master File Management: Build, maintain, and audit customer master data in our ERP system, ensuring accuracy and compliance.
• Credit Management: Work closely with the credit team to define and monitor credit terms, mitigating risk while fostering strong customer relationships.
• Quoting & Order Entry: Facilitate the quoting process, receive orders, and enter them into the system with precision.
• Technical Process Oversight: Build and maintain technical items, ensuring all specifications meet customer and regulatory requirements.
• Order Monitoring: Track order status, expediting as needed, and provide real‑time updates to customers.
• JIT Supply Chain Ownership: Own all JIT programs for assigned customers, ensuring on‑time delivery and optimal inventory levels.
• Cross‑Functional Collaboration: Partner with Commercial, Product Management, Supply Planning, and Demand Planning teams to refine quotations, forecast demand, and adjust ROP levers.
• Inside Sales Support: Act as an inside sales advocate, following up on quotations, conducting check‑ins, and identifying upsell opportunities.
• Program Management: Work with Programs Managers on new initiatives and major projects, translating customer needs into actionable plans.
• Dispute Resolution: Serve as the primary point of contact for resolving disputes and customer complaints, driving resolution and satisfaction.
• System Parameter Accuracy: Monitor and maintain critical system dates and parameters to ensure delivery metrics remain accurate.

Essential Qualifications

• Minimum 5 years of experience in customer service or supply chain roles within a manufacturing environment.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and Oracle ERP.
• Strong organizational skills with meticulous attention to detail.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Ability to multitask, prioritize, and work independently in a fast‑paced, remote setting.
• Resilience under pressure, maintaining professionalism during high‑stress situations.
• BA/BS degree preferred; equivalent practical experience considered.

Preferred Qualifications

• Experience with JIT supply chain programs and inventory optimization.
• Background in the refractory or high‑temperature materials industry.
• Knowledge of forecasting tools and demand planning processes.
• Previous remote work experience with strong self‑management skills.
• Certifications in supply chain management (e.g., APICS, CSCP) or customer relationship management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Collaboration: Comfortable working with cross‑functional teams across multiple time zones.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities.
• Technology Savvy: Comfortable learning new tools and platforms to streamline processes.
• Leadership: Demonstrates initiative and takes ownership of projects, driving them to successful completion.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a CAM, you will:

• Progress to Senior Customer Account Manager or Customer Success Manager roles, overseeing larger accounts and more complex programs.
• Transition into Supply Chain Strategy or Operations Leadership, leveraging your deep understanding of customer needs and internal processes.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and technical training.
• Engage in cross‑functional projects that expose you to product development, sales strategy, and global operations.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Our remote‑first culture means you’ll have the flexibility to work from anywhere in the U.S., while still enjoying:

• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Access to a robust digital collaboration suite (Slack, Teams, SharePoint) that keeps communication seamless.
• Regular virtual coffee breaks and social events to foster camaraderie.
• A commitment to work‑life balance, with generous paid time off and flexible scheduling.
• Inclusive hiring practices and a focus on diversity, equity, and inclusion at every level.

Compensation & Benefits

While specific figures are tailored to experience and role scope, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote Customer Account Managers.
• Performance‑based bonuses tied to customer satisfaction, order accuracy, and program success.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Unlimited paid time off policy to support rest and rejuvenation.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a proactive, customer‑focused professional with a passion for supply chain excellence, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Remote Customer Account Manager role at brighthush. We look forward to exploring how your expertise can help us continue to deliver world‑class service to our global clientele.

Closing

At brighthush, we don’t just build products; we build relationships, trust, and a future where every customer’s success is our success. Join us as a Remote Customer Account Manager and become part of a team that values innovation, collaboration, and the relentless pursuit of excellence. Apply today and help shape the next chapter of brighthush’s story.