Remote Customer Support Agent – Flexible Hours, Commission‑Based Earnings – Join brighthush in Hampshire

About brighthush

brighthush is a trailblazing leader in the sports, leisure, and lifestyle awards sector, boasting a legacy of over four decades of delivering high‑quality trophies, medals, and commemorative items across the United Kingdom. With a robust online platform that merges cutting‑edge technology with a personal touch, brighthush has become the go‑to destination for clubs, leagues, schools, and corporate teams seeking award solutions that combine style, durability, and affordability.

Our mission is simple: to provide an unrivalled selection of awards, backed by exceptional customer service and unbeatable value. We pride ourselves on a “local shop” experience that is powered by national expertise, delivered through an intuitive webstore and supported by dedicated Customer Champions stationed in every region of the country.

Why Join brighthush?

As a Remote Customer Support Agent, you will be the frontline of our brand, shaping the experience of thousands of customers who rely on us to celebrate their achievements. This role offers:

• Unlimited earning potential through a commission‑only structure that rewards your effort and results.
• Flexibility to work from home during your spare time, allowing you to balance professional growth with personal commitments.
• A supportive, growth‑oriented culture that values initiative, creativity, and a passion for sports and leisure.
• Comprehensive training and ongoing support from seasoned experts who will equip you with the tools to succeed.

Key Responsibilities

In this role, you will be responsible for driving customer engagement, nurturing leads, and ensuring a seamless journey from inquiry to sale. Your day‑to‑day tasks will include:

• Lead Generation & Qualification: Identify and engage potential customers across the Hampshire region using digital tools and proactive outreach.
• Territory Management: Own a defined geographic area, mapping key clubs, schools, and corporate partners to build a robust pipeline.
• Customer Journey Support: Guide prospects through every stage of the buying process, from initial contact to post‑purchase follow‑up.
• Brand Advocacy: Act as brighthush’s voice on the ground, gathering feedback, spotting trends, and relaying insights to the central team.
• Target Achievement: Consistently meet or exceed sales and engagement targets, leveraging data and analytics to refine strategies.
• Value‑Driven Service: Uphold brighthush’s core values of integrity, excellence, and customer focus in every interaction.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, technical aptitude, and a customer‑first mindset. The following qualifications are mandatory:

• Reliable Home Office Setup: A stable internet connection, a dedicated computer, a telephone, and a quiet workspace.
• Communication Skills: Excellent verbal and written communication abilities in English.
• Tech Savvy: Comfortable navigating web‑based CRM systems, email platforms, and basic data entry.
• Organised & Disciplined: Ability to manage time effectively, prioritize tasks, and maintain meticulous records.
• People‑Centric: A genuine interest in sports, leisure, or related pastimes, coupled with a passion for helping others celebrate their achievements.

Preferred Qualifications

While not mandatory, the following attributes will give you a competitive edge:

• Previous experience in a sales or customer support role, especially within the sports or retail sectors.
• Familiarity with commission‑based compensation structures and a proven track record of exceeding sales targets.
• Knowledge of local sports clubs, leagues, and corporate teams in Hampshire.
• Proficiency in additional languages spoken in the region.
• Experience using cloud‑based software and remote collaboration tools.

Skills & Competencies

Success at brighthush requires a blend of hard and soft skills. Key competencies include:

• Customer‑Centric Mindset: Ability to anticipate needs and deliver solutions that exceed expectations.
• Problem‑Solving: Quick thinking to resolve issues and turn challenges into opportunities.
• Adaptability: Comfortable working in a fast‑moving environment with evolving priorities.
• Data‑Driven Decision Making: Comfortable interpreting sales metrics and using insights to refine tactics.
• Team Collaboration: Willingness to share best practices and support colleagues across remote teams.

Career Growth & Learning

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Agent, you will have the opportunity to:

• Progress to a Senior Sales or Account Manager role, overseeing larger territories and more complex client relationships.
• Transition into a Product Specialist or Marketing Coordinator position, leveraging your deep knowledge of our award portfolio.
• Participate in leadership development programs that equip you with strategic thinking, negotiation, and team‑management skills.
• Access a wealth of learning resources, including webinars, industry conferences, and mentorship from senior leaders.

Work Environment & Culture

brighthush thrives on a culture that values innovation, collaboration, and a shared passion for celebrating success. Even though you’ll be working remotely, you’ll experience:

• Regular virtual team meetings and social events to foster connection.
• A transparent communication style that keeps you informed about company goals and your impact.
• Recognition programs that celebrate milestones, both personal and professional.
• Access to a digital resource hub that includes training modules, product knowledge, and best‑practice guides.

Compensation & Benefits

The role is commission‑only, offering a highly attractive earning potential that scales with your performance. In addition to the base commission structure, you will enjoy:

• Uncapped Earnings: No ceiling on your income – the more you sell, the more you earn.
• Retention Bonuses: Additional incentives for maintaining long‑term client relationships.
• Flexible Working Hours: Work when it suits you, as long as you meet your targets.
• Full Training & Support: Comprehensive onboarding and ongoing coaching to help you thrive.
• Bonus Schemes: Performance‑based bonuses after six months of proven success.
• Health & Wellness Resources: Access to mental health support and wellness programs.

How to Apply

If you’re ready to take your career to the next level, join a dynamic team that rewards hard work and celebrates success, and you’re excited about making a real impact in the sports and leisure awards industry, we want to hear from you.

Click the link below to submit your application and start your journey with brighthush today.