Remote Customer Support Associate – Global Digital Sports & Fan Engagement Platform – brighthush Collectibles & Community Specialist

Introduction: Join the Future of Fan Engagement at brighthush

Imagine a world where every fan feels seen, heard, and celebrated—where a single conversation can turn a casual visitor into a lifelong advocate. At brighthush, that world is our everyday reality. As a trailblazing global digital sports platform, we fuse cutting‑edge technology with the passion of millions of collectors and fans worldwide. From exclusive merchandise and trading cards to live events and premium content, we’re redefining how fans connect with their favorite teams and athletes.

Our remote‑first culture empowers you to work from anywhere in the United States, giving you the flexibility to balance life and career while contributing to a vibrant, collaborative community. If you thrive in a fast‑paced, data‑driven environment and love turning challenges into opportunities, the Remote Customer Support Associate role is your gateway to shaping the future of fan engagement.

Key Responsibilities: Your Impact in Every Interaction

• Primary Fan Liaison – Serve as the first point of contact for brighthush Collectibles, addressing inquiries and resolving issues across web chat, voice, and email.
• Exemplary Service Delivery – Consistently meet or exceed performance metrics such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS).
• Empathy & Judgment – Apply thoughtful, case‑by‑case decision making to expedite resolutions and ensure complete fan satisfaction.
• Relationship Builder – Cultivate lasting connections with repeat collectors, turning first‑time buyers into passionate brand advocates.
• Product Mastery – Develop deep knowledge of brighthush’s extensive collectibles catalog and release calendar, enabling accurate, timely information sharing.
• Cross‑Functional Collaboration – Partner with merchandising, logistics, and marketing teams to streamline issue resolution and share actionable insights.
• Continuous Improvement Champion – Provide feedback on processes, scripts, and tools to enhance the overall customer experience.
• Shift Flexibility – Adapt to evolving schedules, including evenings, weekends, and global time zones, to support our worldwide fan base.
• Additional Contributions – Take on ad‑hoc duties that support the broader success of the customer support organization.

Essential Qualifications: What We’re Looking For

• Minimum of 1 year of experience in a customer‑service or contact‑center role, preferably within the collectibles or e‑commerce industry.
• Strong problem‑solving skills with meticulous attention to detail.
• Excellent verbal and written communication abilities, capable of conveying complex information in a clear, concise manner.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel) and familiarity with CRM platforms.
• Comfortable handling high‑volume, multi‑channel interactions while maintaining a calm, professional demeanor.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Willingness to work flexible hours, including evenings and weekends, with schedules that may shift quarterly.
• Positive, collector‑mindset attitude with a genuine passion for serving fans and collectors.

Preferred Qualifications: The Extra Edge

• Experience with contact‑center performance metrics such as AHT, CSAT, NPS, and schedule adherence.
• Knowledge of trading cards, sports memorabilia, or related collectibles.
• Familiarity with ticketing or issue‑tracking systems.
• Previous remote work experience in a distributed team environment.
• Multilingual capabilities (e.g., Spanish, French, Mandarin) are a plus.

Skills & Competencies: The DNA of Success at brighthush

• Customer‑Centric Mindset – Always putting the fan first.
• Analytical Thinking – Interpreting data to drive service improvements.
• Adaptability – Thriving in a fast‑moving, evolving marketplace.
• Team Collaboration – Working seamlessly with cross‑functional partners.
• Technical Aptitude – Quickly mastering new tools and platforms.
• Resilience – Maintaining composure under pressure and turning challenges into opportunities.

Career Growth & Learning Opportunities: Your Path to Success

At brighthush, we believe that investing in people is the key to sustainable growth. As a Customer Support Associate, you’ll have access to:

• Structured onboarding and mentorship programs designed to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer‑service best practices.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Customer Experience Manager, or Product Support Analyst.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond frontline support.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared passion for sports and fan engagement. You’ll enjoy:

• Flexible work hours that accommodate your lifestyle.
• Regular virtual team‑building events, including game nights, trivia, and fan‑experience workshops.
• A collaborative, inclusive environment where every voice is heard.
• Access to the latest technology and tools to perform your best work.
• A commitment to diversity, equity, and inclusion, ensuring a welcoming space for all.

Compensation & Benefits: Rewarding Your Excellence

While specific figures vary by role and experience, brighthush offers a competitive base salary aligned with industry standards for remote customer‑service positions in the United States. In addition to base pay, you will receive:

• Performance‑based bonuses tied to CSAT, NPS, and other key metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Employee discount program for brighthush products and events.
• Flexible work‑from‑home stipend to support your home office setup.

How to Apply: Your Next Step Toward Impact

Ready to join a team that’s redefining fan engagement? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Support Associate role at brighthush. Highlight any relevant experience with collectibles, high‑volume support, or remote teamwork.

Closing: Shape the Future of Fan Engagement

At brighthush, every interaction is a chance to elevate the fan experience. If you’re passionate about sports, collectibles, and delivering top‑tier customer service, we want to hear from you. Join us and help shape the future of fan engagement—one conversation at a time.