Remote Customer Support Coordinator – Expert Vacation Planning & Client Experience Specialist for brighthush

About brighthush

brighthush is a trailblazing luxury travel advisory that redefines the way people experience the world. Founded in 2025, we have quickly grown to a vibrant community of over 8,000 travel enthusiasts, consultants, and support specialists who share a passion for crafting unforgettable journeys. Our mission is simple: to turn every client’s dream escape into a meticulously planned reality, blending personalized service with the finest resorts, cruises, and adventure experiences.

Why Join brighthush?

At brighthush, we believe that exceptional travel starts with exceptional people. As a Remote Customer Support Coordinator, you will be at the heart of our client relationships, guiding travelers from the moment they share their aspirations to the final moment of their return. You’ll enjoy:

• Full remote flexibility with a supportive, results‑driven culture.
• Continuous learning through supplier training, destination briefings, and industry conferences.
• Performance‑based incentives, recognition programs, and exclusive travel perks.
• A collaborative environment where your ideas shape the future of travel experiences.

Key Responsibilities

As a Customer Support Coordinator, you will be the trusted advisor for our clients, ensuring every detail of their vacation is seamless and memorable. Your day‑to‑day tasks will include:

• Client Consultation: Engage with travelers to uncover their preferred destinations, travel dates, budget, interests, and overall vacation goals.
• Research & Comparison: Conduct in‑depth online research to identify resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages that align with client preferences.
• Option Presentation: Compare suitable options and clearly explain the differences, benefits, and value propositions to help clients make informed decisions.
• Booking Coordination: Manage the entire booking process through approved supplier resources and booking platforms, ensuring accuracy and timely confirmation.
• Documentation & Organization: Maintain a comprehensive record of trip details, confirmations, deadlines, and planning notes in our CRM system.
• Client Communication: Keep clients updated on travel arrangements, pending decisions, and any additional information required, ensuring a smooth planning journey.
• Issue Resolution: Assist with routine booking adjustments, service questions, and any last‑minute changes, providing quick and effective solutions.
• Knowledge Expansion: Continuously build expertise on destinations, supplier offerings, and industry trends to enhance client service quality.

Essential Qualifications

We’re looking for candidates who bring a blend of passion, professionalism, and practical skills:

• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Service‑oriented mindset, always prioritizing client satisfaction and experience.
• Exceptional organizational abilities and meticulous attention to detail.
• Proficiency in online research, data comparison, and decision‑making.
• Capacity to manage multiple client requests and meet tight planning deadlines.
• Reliable follow‑up habits and dependable time‑management skills.
• Comfortable working independently, taking ownership of assigned tasks.
• Willingness to learn and master supplier systems, booking tools, and digital platforms.
• Basic computer proficiency and reliable high‑speed internet access.
• Minimum age of 18 years.
• Legal eligibility to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Prior experience in travel planning, customer support, or a related field.
• Familiarity with travel booking platforms such as Amadeus, Sabre, or similar systems.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Experience with CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Multilingual abilities, especially in Spanish, French, or Mandarin.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Customer‑Centric Thinking: Anticipate client needs and exceed expectations.
• Analytical Mindset: Evaluate options critically and present clear recommendations.
• Adaptability: Thrive in a fast‑moving environment with evolving client demands.
• Team Collaboration: Work seamlessly with travel consultants, suppliers, and internal stakeholders.
• Tech Savvy: Navigate multiple digital tools and stay current with emerging travel tech.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development:

• Structured onboarding program with mentorship from senior travel advisors.
• Regular training sessions on new destinations, supplier updates, and industry best practices.
• Access to a library of travel resources, webinars, and certification courses.
• Clear career pathways from Coordinator to Senior Advisor, Travel Consultant, or Team Lead.
• Opportunities to lead special projects, such as creating niche travel packages or expanding into new markets.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and work‑life balance:

• Fully remote work model with flexible scheduling to accommodate different time zones.
• Monthly virtual team gatherings, knowledge‑sharing sessions, and social events.
• Open communication channels, encouraging feedback and continuous improvement.
• Commitment to diversity, equity, and inclusion across all levels of the organization.
• Supportive leadership that values employee well‑being and professional growth.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based incentives and recognition bonuses.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Retirement savings plan with company match.
• Exclusive travel discounts and industry benefits for personal use.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

If you’re ready to elevate the travel experience for clients worldwide and thrive in a dynamic, remote environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Support Coordinator role.

Join us in turning wanderlust into unforgettable journeys. Apply today and become a pivotal part of brighthush’s mission to deliver unparalleled luxury travel experiences.