[Remote] Customer Support / Operations Representative 1

Note: The job is a remote job and is open to candidates in USA. Sodexo is hiring a Customer Support / Operations Representative 1 to handle customer inquiries and provide operational support. The role focuses on responding to customers, managing communications, and escalating complex issues while maintaining professionalism and confidentiality.

Responsibilities

• Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services
• Step into a role where organization, discretion, and precision fuel the success of high-impact teams and leaders. You'll be the trusted go-to for operational support—ensuring seamless communication, efficient scheduling, and polished execution of critical administrative functions
• The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team
• Serve as a primary point of contact by screening and managing telephone calls, visitors, and communications effectively
• Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues
• Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services
• Consults with or transfers more difficult issues to the Rep II or management
• Communicate maintaining professionalism and confidentiality across all interactions

Skills

• General working knowledge of PC hardware and peripherals
• Windows and Internet knowledge
• Demonstrated problem solving skills
• Strong written and verbal communication skills
• Ability to use PC data analysis and communication tools
• Capable of working under general direction – sometimes under stressful situations
• Ability to work independently or as part of a team
• Strong analytical and organizational skills
• Bachelor's degree or equivalent experience
• 0-3 years
• 0-3 years

Benefits

• May include medical, dental, vision care and wellness programs
• May include a 401(k) plan with matching contributions
• May include paid time off and company holidays
• May include career growth opportunities and tuition reimbursement
• Remote role, but must be located in Phoenix and able to travel to the office for trainings and meetings

Company Overview

Company H1B Sponsorship