[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Interiors & Design is seeking a Customer Support Representative to guide customers through solutions and document relevant information. The role provides responsive assistance across messaging, email, and phone, follows documented processes, escalates specialist issues, and maintains accurate case records while working remotely.

Responsibilities

• Respond to customer requests through approved messaging, email, or phone channels
• Provide accurate guidance using documented processes and available resources
• Escalate issues requiring specialist review to the appropriate team
• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests

Skills

• Ability to stay professional during difficult conversations
• Clear written and spoken English communication skills
• Comfort learning standard support systems and knowledge bases
• Ability to document issues accurately and concisely
• Previous customer service experience is helpful but not required

Benefits

• Remote within the United States

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