[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Residential Remodeling is seeking a remote Customer Support Representative to provide responsive customer assistance and keep cases organized. The role involves communicating clearly, documenting interactions, and following through accurately on customer requests.

Responsibilities

• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests
• Meet agreed service and quality standards without sacrificing accuracy
• Listen to customer questions and clarify the information needed to assist
• Record customer interactions and follow-up actions in the support system

Skills

• Organized approach to cases, deadlines, and follow-up
• Willingness to ask for guidance and escalate unfamiliar issues
• Problem-solving skills for routine questions and requests
• Reliable remote collaboration and time-management habits
• Basic familiarity with email, chat, and common office tools

Benefits

• Remote within the United States

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