Remote Customer Support Specialist – Bilingual English & Spanish – LATAM Region – Full‑Time, Flexible Shifts, Entry‑Level Opportunity at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that delivers end‑to‑end solutions for the online gaming and entertainment industry. With a portfolio that spans white‑label casino platforms, sportsbook engines, and B2B aggregation services, we empower brands worldwide to launch, scale, and innovate with confidence. Our mission is simple: to make digital gaming accessible, secure, and engaging for every player, everywhere.

Founded on a foundation of innovation, integrity, and inclusivity, brighthush has grown from a niche provider to a global leader. We’re proud of our diverse, collaborative culture that thrives on curiosity, continuous learning, and a shared commitment to excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of gaming.

Why Join brighthush?

• Impactful Work: Your support role will be the frontline of our customer experience, directly influencing satisfaction and retention for thousands of users across the LATAM region.
• Growth Pathways: From entry‑level support to senior specialist, team lead, or product manager, we provide clear career ladders and mentorship programs.
• Remote Flexibility: Work from the comfort of your home in Peru while staying connected to a global team.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters.
• Competitive Compensation & Perks: Generous paid time off, health and wellness benefits, continuous learning stipends, and more.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the first point of contact for our users. Your role will involve:

• Responding to customer inquiries via chat, email, and phone in both English and Spanish, ensuring timely and accurate resolutions.
• Identifying and escalating complex issues to the appropriate technical or product teams, while maintaining clear communication with the customer.
• Documenting all interactions in our CRM system, providing detailed notes on problem status, resolution steps, and follow‑up actions.
• Monitoring and reporting product malfunctions or system errors, collaborating with engineering to prioritize fixes.
• Contributing to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides.
• Participating in regular training sessions to stay updated on product features, industry trends, and compliance requirements.
• Supporting shift coverage across day, evening, night, and weekend hours to meet the demands of a global customer base.
• Collecting customer feedback and identifying opportunities for process improvement and product enhancement.

Essential Qualifications

• Fluency in both English and Spanish (written and spoken) with excellent communication skills.
• Minimum of 1 year of experience in a customer support or help‑desk environment, preferably in technology or gaming.
• Strong computer literacy: comfortable navigating multiple web applications, CRM tools, and basic troubleshooting.
• Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
• Proactive problem‑solving mindset and a customer‑centric attitude.
• Reliable internet connection and a quiet workspace suitable for remote work.
• Flexibility to work across various shifts, including evenings, nights, and weekends.

Preferred Qualifications

• Experience with ticketing systems such as Zendesk, Freshdesk, or Jira Service Desk.
• Knowledge of the online gaming industry, including regulatory frameworks and common player issues.
• Previous exposure to bilingual support in a multicultural environment.
• Basic understanding of SQL or data analysis tools to extract and report on support metrics.
• Certification in customer service or related fields.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Ability to troubleshoot software issues and navigate support platforms.
• Time Management: Prioritize tasks, meet SLAs, and maintain productivity in a fast‑paced environment.
• Collaboration: Work effectively with cross‑functional teams, including engineering, product, and sales.
• Adaptability: Thrive in a dynamic setting, quickly learning new tools and processes.
• Customer‑First Mindset: Anticipate needs, provide proactive solutions, and turn challenges into positive experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs pairing you with senior team members.
• Annual learning stipend for courses, certifications, or conferences.
• Internal mobility pathways to product management, quality assurance, or technical support engineering.
• Quarterly performance reviews with clear, actionable feedback and goal setting.
• Participation in cross‑departmental projects that influence product roadmap and customer strategy.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and our internal knowledge base.
• A culture that celebrates wins, learns from failures, and encourages experimentation.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.
• Regular team‑building activities, both virtual and in‑person when possible.

Compensation & Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive package that includes:

• Base salary aligned with industry standards for bilingual support specialists in Peru.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health and wellness benefits: medical, dental, and vision coverage for you and your dependents.
• Flexible work hours and the ability to choose shifts that fit your lifestyle.
• Annual stipend for professional development and training.
• Employee assistance program (EAP) for mental health support.
• Access to a company‑wide wellness program, including gym memberships and mindfulness resources.

How to Apply

Ready to bring your passion for customer service and bilingual communication to a global tech leader? Click the link below to submit your application and join the brighthush family.

Apply to this job at brighthush

Conclusion

At brighthush, we’re not just building products; we’re crafting experiences that connect people across borders. As a Remote Customer Support Specialist, you’ll be the voice that guides our users through every step of their journey, ensuring they feel heard, supported, and valued. If you’re bilingual, tech‑savvy, and eager to grow in a vibrant, inclusive environment, we want to hear from you. Join us and help shape the future of digital entertainment.