Entry-Level Customer Onboarding Specialist – Bilingual French & English – Driving Seamless Fleet Enrollment & Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking technology leader that transforms how businesses manage fleets and process payments. With a global footprint and a passion for innovation, we empower our partners to streamline operations, reduce costs, and unlock new revenue streams. Our mission is simple: make complex logistics simple, secure, and scalable. At brighthush, we blend cutting‑edge software with world‑class customer service, creating a culture where curiosity, collaboration, and continuous improvement thrive.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a dynamic ecosystem that rewards creativity, values diversity, and champions professional growth. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Generous paid time off, including holidays and personal days
• Flexible remote work options with a fully equipped home office stipend
• Tuition reimbursement and a robust learning & development budget
• 401(k) matching and retirement planning resources
• Employee wellness programs, including virtual fitness classes and mental health support
• Annual company retreats, team‑building events, and community service initiatives

Role Overview

As a Customer Onboarding Specialist – Entry Level, you will be the first point of contact for new customers as they transition into the brighthush ecosystem. Your bilingual fluency in French and English will enable you to provide exceptional support to a diverse client base, ensuring a smooth, efficient, and personalized onboarding experience. You’ll work closely with cross‑functional teams—sales, product, and technical support—to align customer expectations with our solutions, driving satisfaction and long‑term retention.

Key Responsibilities

• Manage and prioritize onboarding queues, ensuring timely completion of all tasks and milestones.
• Guide new fleet customers through the enrollment process, from initial data capture to system configuration.
• Educate clients on best practices, feature usage, and troubleshooting techniques via live chat, email, and video calls.
• Collaborate with the sales team to confirm account details, resolve discrepancies, and secure necessary documentation.
• Document all onboarding activities in Salesforce, maintaining accurate, up‑to‑date records for audit and reporting purposes.
• Identify and report process bottlenecks, proposing actionable improvements to enhance the onboarding workflow.
• Serve as a liaison between customers and technical support, escalating complex issues promptly.
• Participate in continuous learning sessions to stay current on product updates, industry trends, and regulatory changes.
• Contribute to the creation of onboarding playbooks, FAQs, and training materials for both internal teams and external customers.

Essential Qualifications

• 0–2 years of customer service, support, or onboarding experience.
• Proficiency in French and English—both written and spoken.
• Hands‑on experience with CRM platforms such as Salesforce, Siebel, or Genesys.
• Strong command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Drive).
• Excellent communication skills, with the ability to explain technical concepts to non‑technical audiences.
• Problem‑solving mindset, capable of troubleshooting issues and providing creative solutions.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced environment.
• Team player who thrives in a collaborative, remote work setting.

Preferred Qualifications

• Experience in the fleet management, logistics, or payment solutions industry.
• Knowledge of fleet enrollment processes, vehicle telematics, or related technologies.
• Familiarity with data migration, API integrations, or basic SQL queries.
• Previous exposure to customer success or account management roles.
• Certifications in Salesforce Administration or Customer Experience Management.
• Experience working in a multicultural, global organization.

Skills & Competencies

• Customer‑centric mindset: always putting the client’s needs first.
• Analytical thinking: turning data into actionable insights.
• Adaptability: thriving amid change and ambiguity.
• Time‑management: delivering high‑quality work within tight deadlines.
• Collaboration: partnering effectively across departments.
• Attention to detail: ensuring accuracy in documentation and data entry.
• Technical aptitude: quickly learning new software and tools.
• Empathy: understanding and addressing customer concerns with genuine care.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Onboarding Specialist, you’ll have the chance to:

• Progress into senior onboarding roles, customer success management, or product implementation.
• Take on project leadership responsibilities, guiding cross‑functional initiatives.
• Participate in mentorship programs, pairing with seasoned professionals across the organization.
• Attend industry conferences, webinars, and workshops to deepen your expertise.
• Earn professional certifications—Salesforce, Six Sigma, or Project Management—through our tuition reimbursement program.
• Explore lateral moves into sales, product, or technical support, broadening your skill set.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Integrity, Inclusion, and Impact. We celebrate diverse perspectives, encourage open dialogue, and reward bold ideas. Remote work is the norm, but we also host quarterly in‑person gatherings to strengthen team bonds and share company vision.

Key cultural highlights include:

• Weekly “Tech Talk” sessions where teams share product updates and industry insights.
• Monthly “Wellness Wednesdays” featuring guided meditation, yoga, or virtual fitness challenges.
• Annual “Impact Day” where employees volunteer in local communities.
• Transparent communication from leadership through town‑hall meetings and open Q&A sessions.
• Recognition programs that celebrate milestones, innovations, and customer success stories.

Compensation & Benefits

We offer a competitive base salary ranging from USD 45,760 to USD 59,280 per year, commensurate with experience and performance. In addition to the base pay, you’ll receive:

• Performance‑based bonuses tied to onboarding metrics and customer satisfaction scores.
• Health, dental, and vision insurance with employer contributions.
• Paid time off (PTO) that grows with tenure.
• Retirement plan with company matching.
• Tuition reimbursement for approved courses and certifications.
• Home office stipend to ensure a productive remote workspace.
• Employee assistance program (EAP) for mental health and well‑being support.
• Access to a digital learning platform with courses on leadership, technology, and soft skills.

How to Apply

Ready to embark on a rewarding journey with brighthush? Submit your application through our career portal, and be sure to highlight your bilingual fluency, CRM experience, and passion for delivering exceptional customer experiences. We’re excited to learn how your unique background and skill set can contribute to our mission of simplifying fleet management for businesses worldwide.

Join brighthush Today

At brighthush, we’re not just building technology—we’re building relationships, communities, and careers. If you’re eager to learn, ready to collaborate, and committed to making a real difference for our customers, we want to hear from you. Apply now and become part of a team that values innovation, integrity, and impact.