Senior Customer Success Manager – SaaS & AI‑Driven CRM & ERP Solutions – German & English Fluency – Remote Germany

About brighthush

brighthush is a trailblazing SaaS company redefining how businesses manage customer relationships and internal operations. By seamlessly blending cutting‑edge artificial intelligence with intuitive CRM and ERP functionalities, we empower enterprises to streamline processes, unlock data insights, and deliver exceptional customer experiences. Our mission is to democratize enterprise software, making sophisticated tools accessible, affordable, and effortless for teams worldwide.

Founded by industry veterans and fueled by a passion for innovation, brighthush has rapidly scaled from a small startup to a global player with a growing portfolio of satisfied clients across diverse sectors. Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate curiosity, encourage experimentation, and reward results that drive real business impact.

Why Join brighthush?

• Impact‑Driven Role: As a Customer Success Manager, you’ll be the linchpin between our product and the customers who rely on it. Your work will directly influence adoption, retention, and revenue growth.
• Remote Flexibility: Work from anywhere in Germany while staying connected to a vibrant, distributed team.
• Growth Opportunities: Accelerate your career with mentorship, leadership training, and the chance to shape product strategy.
• Competitive Compensation: We offer a market‑aligned base salary, performance‑based bonuses, and equity options to share in our success.
• Holistic Benefits: Comprehensive health coverage, wellness stipends, continuous learning budgets, and generous paid time off.
• Diverse & Inclusive Culture: We value different perspectives and foster an environment where everyone can thrive.

Key Responsibilities

In this role, you will be the champion of our customers’ success journey. Your day‑to‑day activities will include:

• Onboarding Excellence: Design and execute personalized onboarding plans that accelerate time‑to‑value for new clients.
• Account Stewardship: Serve as the primary point of contact for assigned accounts, ensuring continuous engagement and satisfaction.
• Upsell & Expansion: Identify and nurture opportunities for upselling, cross‑selling, and expansion within existing accounts.
• Customer Advocacy: Collect and analyze feedback, turning insights into actionable product improvements.
• Renewal Management: Lead renewal conversations, mitigating churn risk and securing long‑term contracts.
• Data‑Driven Reporting: Build dashboards and reports that track key metrics such as NPS, churn, and upsell velocity.
• Collaboration: Partner with Sales, Product, and Support teams to align on customer goals and deliver a cohesive experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, positioning us as a trusted partner.

Essential Qualifications

• 5+ years of proven experience in customer success, account management, or a related role within a SaaS environment.
• Track record of driving upsell, expansion, and renewal success, with quantifiable results.
• Deep understanding of SaaS business models, subscription economics, and customer lifecycle.
• Fluent in German (written and spoken) and highly proficient in English.
• Strong communication skills, capable of articulating complex concepts to both technical and non‑technical audiences.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Data‑driven mindset: comfortable working with metrics, dashboards, and analytics to inform decisions.
• Self‑starter who thrives in a fast‑paced, remote work environment.

Preferred Qualifications

• Experience working in a high‑growth startup or scale‑up environment.
• Background in AI or machine‑learning product spaces.
• Knowledge of ERP systems and integration best practices.
• Previous experience managing a team of customer success representatives.
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or similar.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with business objectives.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑level stakeholders.
• Problem Solving: Creative approach to resolving customer challenges and turning obstacles into opportunities.
• Project Management: Manage multiple initiatives simultaneously while meeting deadlines.
• Analytical Acumen: Translate data into insights that drive action.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work cross‑functionally with Sales, Product, Marketing, and Support.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders.
• Leadership development tracks that prepare you for future managerial roles.
• Annual learning budget covering conferences, courses, and certifications.
• Internal knowledge‑sharing sessions where you can present insights and best practices.
• Opportunities to influence product roadmap based on customer feedback.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in Germany, but you’ll still feel part of a tight-knit community. We host quarterly virtual town halls, monthly hackathons, and regular virtual coffee chats to keep the energy high. We celebrate wins, learn from failures, and always keep the conversation open.

Compensation & Perks

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonus structure tied to customer metrics and company goals.
• Equity options to share in brighthush’s long‑term success.
• Health insurance (medical, dental, vision) and wellness stipend.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours to support work‑life balance.
• Continuous learning stipend for courses, certifications, and conferences.
• Annual team retreats (virtual or in‑person) to strengthen bonds.

How to Apply

If you’re ready to take your customer success career to the next level and help shape the future of AI‑driven CRM & ERP solutions, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Apply now and join a team that’s redefining the way businesses connect with their customers.