Remote Customer Support Specialist – Conversational AI Training & Quality Assurance – 10+ Hours per Week, Competitive Pay

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide with cutting‑edge AI solutions and talent‑driven services. Founded in 2021, we have quickly become a trusted name in the AI, customer experience, and digital transformation space, delivering agile, scalable teams that help our clients stay ahead of the curve. With a vibrant culture that values curiosity, collaboration, and continuous learning, brighthush is committed to creating an inclusive environment where every team member can thrive.

As we expand our conversational AI portfolio, we’re looking for a dedicated Remote Customer Support Specialist to play a pivotal role in training and refining our next‑generation speech‑to‑speech agents. If you’re passionate about customer experience, love working with AI, and thrive in a fast‑paced, remote-first setting, we want to hear from you.

Why Join brighthush?

• Work from anywhere in the United States – 100% remote
• Competitive hourly rate starting at $10/hr, with potential for growth based on performance
• Paid trial period to ensure a smooth onboarding experience
• Opportunity to shape the future of conversational AI and impact real‑world customer interactions
• Access to continuous learning resources, including webinars, workshops, and industry conferences
• Collaborate with a diverse, global team of AI engineers, data scientists, and customer experience experts
• Flexible work schedule – choose the hours that fit your lifestyle

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the voice behind our AI training data, ensuring that our speech‑to‑speech agents deliver authentic, helpful, and engaging interactions. Your day‑to‑day tasks will include:

• Participate in realistic customer service conversations, acting as both the customer and the support representative, to generate high‑quality dialogue samples.
• Simulate a wide range of support scenarios, from simple inquiries to complex issue resolution, following detailed scripts and guidelines.
• Maintain natural pacing, tone, pronunciation, and conversational flow to create authentic audio recordings that mirror real customer interactions.
• Review and edit recorded conversations, applying quality feedback to refine scripts, correct errors, and improve overall data quality.
• Collaborate closely with the AI training team to understand project objectives, deliverables, and performance metrics.
• Document insights and patterns that can inform future training iterations and product enhancements.
• Adhere to strict confidentiality and data security protocols when handling customer information and proprietary content.

Essential Qualifications

We’re looking for candidates who bring a blend of customer service expertise and a passion for AI. The following qualifications are essential:

• Minimum 2 years of professional customer service experience in a call center, contact center, or help desk environment.
• At least 1 year of AI training or conversational AI project experience, preferably in speech or audio data collection.
• Fluent, native‑level spoken English with a natural U.S. accent and strong command of idiomatic expressions.
• Excellent listening, comprehension, and interpersonal skills, enabling you to handle diverse customer situations with empathy and professionalism.
• Proficiency in using CRM systems and customer support workflows to manage tickets, track interactions, and document outcomes.
• Strong technical aptitude and comfort with audio recording tools, transcription software, and basic editing utilities.
• Ability to follow detailed guidelines, maintain consistency, and deliver high‑quality work under tight deadlines.

Preferred Qualifications

While not mandatory, the following skills and experiences will set you apart:

• Experience in a technical support or help desk role, dealing with software or hardware troubleshooting.
• Background in linguistics, speech science, or a related field, providing a deeper understanding of phonetics and prosody.
• Familiarity with AI ethics, bias mitigation, and data privacy best practices.
• Previous involvement in quality assurance or content review for AI training datasets.
• Knowledge of industry‑specific domains such as e‑commerce, fintech, or healthcare customer support.

Skills & Competencies

Success in this role requires a blend of soft and hard skills:

• Communication Excellence – articulate, concise, and engaging verbal communication.
• Active Listening – quickly grasp customer intent and respond appropriately.
• Attention to Detail – meticulous in reviewing recordings and spotting subtle errors.
• Adaptability – thrive in a dynamic environment with evolving scripts and guidelines.
• Collaboration – work effectively with cross‑functional teams, including AI engineers and data scientists.
• Time Management – prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Problem‑Solving – identify root causes of issues and propose actionable improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you’ll have the chance to:

• Progress into senior AI training roles, such as Lead Conversational Designer or AI Quality Assurance Manager.
• Transition into product management or project leadership positions within our AI and customer experience divisions.
• Earn certifications in AI, data science, or customer experience management through our partnership with leading educational platforms.
• Participate in mentorship programs that pair you with seasoned AI professionals and industry experts.
• Contribute to whitepapers, case studies, and internal knowledge bases that shape brighthush’s thought leadership.

Work Environment & Culture

brighthush’s culture is built on transparency, innovation, and mutual respect. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels via Slack, Microsoft Teams, and Zoom.
• Regular virtual coffee breaks and social events to foster camaraderie.
• Inclusive hiring practices that celebrate diversity in background, perspective, and experience.
• Encouragement of continuous learning, with a dedicated budget for courses, conferences, and certifications.

Compensation & Benefits

While the base hourly rate starts at $10/hr, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly pay with potential for performance‑based increases.
• Paid trial period to ensure a smooth onboarding experience.
• Flexible work schedule – choose the hours that best fit your lifestyle.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match (for full‑time employees).
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Access to mental health resources and employee assistance programs.

How to Apply

If you’re ready to bring your customer support expertise to the forefront of AI innovation, we’d love to hear from you. Click the link below to submit your application and join the brighthush team:

Apply to this Remote Customer Support Specialist Position at brighthush

We look forward to exploring how your unique skills and experiences can help shape the future of conversational AI at brighthush. Together, we’ll create smarter, more human‑centric technology that transforms customer interactions worldwide.