Remote Customer Support Specialist – CPC Processing & Medical Records Management – Health Data Exchange at brighthush

About brighthush

brighthush is a trailblazing data platform company that leads the world in health data exchange. Our mission is simple yet powerful: every healthcare decision should be powered by the right data, at the right time, in the right format. By harnessing the largest, most diverse health data network in the United States, we enable data to be secure, accessible, and actionable, helping clinicians, researchers, insurers, and policymakers make better, faster decisions that improve patient outcomes.

We are a values‑driven, high‑performing team that thrives on collaboration, curiosity, and a relentless focus on solving some of healthcare’s most complex challenges with technology‑forward solutions. At brighthush, diversity of thought, background, and experience is not just celebrated—it’s essential to our success.

Why This Role Matters

As a Remote Customer Support Specialist in our CPC (Customer Processing Center) team, you will be the frontline partner for patients, insurance companies, and attorneys who rely on our platform to access critical medical records. Your work ensures that the data flow remains seamless, accurate, and compliant, directly supporting the health decisions that matter most.

Key Responsibilities

• Process Medical Record Requests: Receive and manage inbound calls from patients, insurers, and legal representatives, providing real‑time status updates on medical record requests.
• Document with Precision: Log all interactions and request details across multiple platforms, maintaining meticulous records on two high‑resolution monitors.
• Leverage Microsoft Office: Utilize Word and Excel to create reports, track metrics, and communicate findings to internal stakeholders.
• Maintain Data Integrity: Ensure all data handling complies with HIPAA, GDPR, and other regulatory standards, safeguarding patient privacy at every step.
• Collaborate Across Teams: Work closely with the Data Operations, Compliance, and Technical Support teams to resolve complex inquiries and improve process efficiencies.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to the evolution of our customer support workflows.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a call center or customer support environment, ideally within healthcare or data services.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating multiple software applications simultaneously.
• Demonstrated ability to work independently in a high‑volume, fast‑paced environment while maintaining accuracy and attention to detail.
• Reliable internet connection, a quiet workspace, and a computer that meets the technical specifications provided by brighthush.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or health data platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Prior exposure to call center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Familiarity with virtual phone systems and call routing software.
• Background in data entry or medical billing.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help clients navigate complex data requests.
• Analytical Thinking: Ability to troubleshoot issues, identify root causes, and propose actionable solutions.
• Time Management: Prioritize tasks effectively, meet deadlines, and manage multiple concurrent requests.
• Adaptability: Thrive in a dynamic environment where processes and technologies evolve rapidly.
• Team Collaboration: Communicate clearly with cross‑functional teams and contribute to a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Remote Customer Support Specialist, you will have access to:

• Comprehensive onboarding that includes a structured training program and mentorship from seasoned colleagues.
• Regular skill‑building workshops covering advanced data handling, regulatory compliance, and emerging health tech trends.
• Clear career pathways into roles such as Senior Customer Support Analyst, Process Improvement Lead, or Data Operations Manager.
• Tuition assistance for courses related to healthcare informatics, data science, or project management.
• Opportunities to contribute to cross‑departmental projects that shape the future of health data exchange.

Work Environment & Culture at brighthush

Even though this is a remote role, you will feel fully integrated into our vibrant, collaborative culture:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Open‑door policy with leadership, encouraging transparent communication and feedback.
• Inclusive environment that celebrates diversity of thought, background, and experience.
• Flexible scheduling within the core hours (Monday‑Friday, 8 a.m.–4:30 p.m. EST) to accommodate personal commitments.
• Access to company‑provided equipment (computer, dual monitors, virtual phone system) and ergonomic support.

Compensation & Benefits

We offer a competitive hourly rate ranging from $15.00 to $18.32, commensurate with experience and location. In addition to your base pay, you will receive:

• Paid Time Off (PTO) and paid holidays.
• Health, vision, and dental insurance plans.
• 401(k) savings plan with company match.
• Tuition assistance for approved educational programs.
• Health and safety protocols, including required post‑offer screenings and vaccinations, with exemptions reviewed on a case‑by‑case basis.

Health & Safety Commitments

To protect our clients and team members, brighthush requires post‑offer health screenings and proof of vaccinations such as flu, Tdap, and COVID‑19. Exemptions may be granted for medical contraindications, pregnancy, or religious reasons, subject to review by brighthush Human Resources.

Equal Opportunity & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic.

Accommodations & Accessibility

If you require reasonable accommodations during the hiring process or while performing your duties, please submit an accommodation request through our portal. Provide your requisition ID and a brief description of your needs, and our HR team will review your request promptly.

How to Apply

Ready to join a team that is redefining health data exchange? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply To This Job

We Look Forward to Hearing From You

At brighthush, we’re passionate about turning data into actionable insights that improve lives. If you’re driven by curiosity, committed to excellence, and eager to make a tangible impact in healthcare, we encourage you to apply today. Join us and help shape the future of health data exchange—one call, one record, one patient at a time.