Senior Remote Customer Service Travel Coordinator – Global Travel Planning & Client Experience Specialist

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than just a trip—it’s a transformative experience that shapes memories, broadens horizons, and connects people across cultures. Our mission is to empower travelers with seamless, personalized journeys while delivering world‑class customer service from the first inquiry to the last farewell. As a rapidly expanding global travel platform, we blend cutting‑edge technology with human‑centric support to create unforgettable adventures for our clients.

We’re looking for a dedicated, detail‑oriented Customer Service Travel Coordinator who thrives in a remote environment and is passionate about turning travel dreams into reality. If you love helping people, possess strong communication skills, and enjoy working independently, brighthush offers you a dynamic role where your contributions directly impact our clients’ happiness and our company’s growth.

Key Responsibilities

As a Remote Customer Service Travel Coordinator, you will be the primary point of contact for our travelers, ensuring every interaction is smooth, informative, and memorable. Your day‑to‑day tasks will include:

• Client Engagement: Respond to inquiries via phone, email, and live chat with a friendly, professional tone.
• Travel Planning & Booking: Assist clients in selecting accommodations, transportation, and activities that match their preferences and budgets.
• Issue Resolution: Handle any travel disruptions—cancellations, delays, or changes—by coordinating with partners and providing timely solutions.
• Record Management: Maintain accurate, up‑to‑date client profiles, itineraries, and booking confirmations in our CRM system.
• Market Intelligence: Stay informed about emerging destinations, travel trends, and industry updates to offer fresh, relevant recommendations.
• Relationship Building: Foster long‑term relationships with clients, encouraging repeat bookings and referrals.
• Team Collaboration: Work closely with the Sales, Operations, and Customer Success teams to ensure a cohesive client experience.
• Continuous Improvement: Provide feedback on processes and suggest enhancements to improve service quality and efficiency.

Essential Qualifications

To excel in this role, you should meet the following criteria:

• Experience: Minimum of 2 years in customer service, preferably in travel or hospitality.
• Communication: Excellent verbal and written communication skills in English; additional languages are a plus.
• Technical Proficiency: Comfortable using online booking platforms, CRM systems, and collaboration tools (e.g., Google Workspace, Slack).
• Organizational Skills: Strong attention to detail and the ability to manage multiple bookings simultaneously.
• Self‑Motivation: Ability to work independently in a remote setting while maintaining high productivity.
• Problem‑Solving: Quick thinker who can resolve client issues calmly and efficiently.
• Positive Attitude: Enthusiastic, customer‑centric mindset with a willingness to learn and adapt.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with travel booking engines (e.g., Sabre, Amadeus, Travelport).
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Background in sales or upselling travel packages.
• Familiarity with data analytics tools to track booking trends and client satisfaction.
• Experience working in a fast‑paced, high‑growth startup environment.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Customer‑First Mindset: Always prioritize client needs and exceed expectations.
• Adaptability: Thrive in a constantly evolving travel landscape.
• Time Management: Prioritize tasks and meet deadlines without compromising quality.
• Team Player: Collaborate effectively across departments, even when working remotely.
• Analytical Thinking: Use data to inform decisions and improve processes.
• Tech Savvy: Quickly learn new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Service Travel Coordinator, you’ll have access to:

• Structured onboarding and continuous training programs covering travel industry trends, customer service excellence, and advanced booking techniques.
• Mentorship from senior travel planners and customer success leaders.
• Cross‑functional projects that broaden your skill set—think marketing, product development, or data analytics.
• Clear career pathways: from Coordinator to Senior Coordinator, then to Travel Operations Manager or Client Success Lead.
• Annual performance reviews with transparent metrics and growth plans.

Work Environment & Company Culture

Our remote-first culture is built on trust, flexibility, and collaboration. You’ll enjoy:

• Fully remote work with a flexible schedule that respects work‑life balance.
• Regular virtual team huddles, brainstorming sessions, and social events.
• A culture of transparency where your voice matters.
• Access to a global community of travel enthusiasts and industry experts.
• Opportunities to travel to partner destinations as part of your role.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend for courses, certifications, or conferences.
• Company‑wide wellness initiatives, including virtual fitness classes and mental health resources.
• Travel perks: discounted or complimentary trips for employees and their families.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re shaping the future of travel. You’ll:

• Work with a passionate, diverse team that values innovation and creativity.
• Help clients discover new cultures, create lifelong memories, and experience the world in a way that feels personal and authentic.
• Be part of a company that is scaling rapidly, offering you the chance to grow alongside us.
• Enjoy a supportive, inclusive environment that celebrates individuality and encourages continuous learning.

How to Apply

If you’re ready to bring your customer service expertise and love for travel to a forward‑thinking, remote‑first organization, we want to hear from you. Submit your application through the link below and let’s start a conversation about how you can contribute to the brighthush journey.