Remote Customer Support Specialist – Medical Records Processing & Data Exchange – Join brighthush

About brighthush

brighthush is a trailblazing data platform company that stands at the forefront of health data exchange. With a mission to empower every healthcare decision through precise, timely, and actionable data, we have built the largest and most diverse health data network in the United States. Our platform is trusted by leading life‑science companies, government agencies, and payers who rely on us to make data secure, accessible, and usable for better health outcomes.

Why brighthush?

At brighthush, we are driven by a values‑based culture that celebrates diversity, innovation, and impact. Our teams are composed of professionals from a wide range of backgrounds, each bringing unique perspectives that fuel our bold vision for a healthier future. When you join brighthush, you become part of a high‑performing, collaborative environment where your contributions directly influence the way healthcare decisions are made worldwide.

Role Overview

We are looking for a dedicated Remote Customer Support Specialist to join our Call Center team. In this full‑time, remote position, you will serve as the first line of communication for patients, insurance companies, and attorneys seeking medical record status updates. Your role will be pivotal in ensuring that our clients receive accurate, timely, and compliant information, thereby upholding brighthush’s reputation for excellence.

Key Responsibilities

• Handle high‑volume inbound calls from patients, insurers, and legal representatives regarding medical record requests.
• Provide real‑time status updates, troubleshoot issues, and resolve inquiries in accordance with regulatory and company policies.
• Document all interactions and data accurately across multiple platforms, utilizing dual‑monitor setups to maintain efficiency.
• Collaborate with cross‑functional teams (Compliance, Data Security, and Operations) to ensure seamless information flow.
• Adhere to strict confidentiality standards, safeguarding patient privacy and data integrity at all times.
• Participate in ongoing training and quality assurance initiatives to continuously improve service quality.
• Support post‑offer health screening processes, including vaccination verification and documentation.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or healthcare environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating multiple software platforms simultaneously.
• Ability to work independently in a remote setting while maintaining high productivity and accountability.
• Experience with HIPAA or other healthcare compliance standards is a plus.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• Prior experience in medical records processing or health data management.
• Knowledge of electronic health record (EHR) systems and data exchange protocols.
• Familiarity with call center metrics (e.g., average handle time, first‑call resolution).
• Experience working with dual‑monitor setups and multitasking across platforms.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust with clients.
• Attention to Detail: Meticulous record‑keeping and adherence to compliance requirements.
• Problem‑Solving: Ability to analyze issues quickly and propose effective solutions.
• Time Management: Efficiently handle multiple tasks in a fast‑paced environment.
• Team Collaboration: Willingness to work with cross‑functional teams to achieve shared goals.
• Adaptability: Comfortable with evolving processes, technologies, and regulatory landscapes.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. We offer a structured career ladder that spans from entry‑level support roles to senior operations and leadership positions. Our comprehensive training program includes:

• Onboarding and role‑specific training delivered virtually.
• Mentorship from experienced brighthushers who provide guidance and feedback.
• Access to internal learning platforms covering data science, compliance, and industry best practices.
• Regular performance reviews and personalized development plans.
• Opportunities to transition into specialized roles such as Data Analyst, Compliance Officer, or Product Support Engineer.

Work Environment & Culture

brighthush embraces a flexible, inclusive culture that values work‑life balance and personal well‑being. As a remote team member, you will enjoy:

• Full flexibility to work from any location that supports a stable internet connection.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative environment where ideas are shared openly and innovation is rewarded.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.

Compensation & Benefits

We offer a competitive hourly rate ranging from $15 to $18.32 USD, commensurate with experience and responsibilities. In addition to base pay, you will receive:

• Paid Time Off (PTO) and holidays.
• Health, vision, and dental insurance plans.
• 401(k) savings plan with company match.
• Tuition assistance for approved courses and certifications.
• Comprehensive onboarding and ongoing training.
• Company‑provided equipment, including a laptop, monitor, and virtual phone system.

Health & Safety Requirements

To protect our clients and colleagues, brighthush requires post‑offer health screenings and proof of vaccination for flu, Tdap, COVID‑19, and other relevant immunizations. Exemptions may be considered on a case‑by‑case basis for disability, medical contraindications, pregnancy, or religious reasons. All requests are reviewed by brighthush Human Resources.

Equal Opportunity & Non‑Discrimination

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic. For more information on our EEO commitment, please review our EEO Commitment Statement.

Application Process

Ready to make a difference in healthcare data? Click the link below to submit your application. Our recruitment team will review your qualifications and contact you for next steps.

Apply to this role at brighthush

Join brighthush Today

As a Remote Customer Support Specialist, you will play a critical role in ensuring that vital medical information reaches the right hands at the right time. If you are passionate about customer service, thrive in a fast‑paced environment, and want to contribute to a mission that transforms healthcare, we encourage you to apply. Join brighthush and help us build a healthier future, one data point at a time.