Remote Customer Support Specialist – Property & Casualty (P&C) – Drive Customer Success in Innovative Insurance Tech at brighthush

About brighthush

brighthush is at the forefront of the insurance technology revolution. Since our launch in 2019, we have empowered more than 5 million customers to manage cars, homes, motorcycles, and other valuable assets with unprecedented ease. By marrying advanced artificial intelligence with a friction‑free, mobile‑first platform, we eliminate the paperwork, phone holds, and app fragmentation that traditionally plague the insurance experience. Our mission is simple yet ambitious: make owning and protecting physical assets effortless, transparent, and affordable for everyone.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven team that prizes curiosity, ownership, and continuous learning. We’re a remote‑first company, yet we maintain vibrant hubs in Palo Alto, New York City, Chicago, and Toronto for those who thrive in a hybrid environment. Our culture is built on kindness, collaboration, and an unwavering pursuit of excellence—values that have earned us recognition as a top employer by industry publications and a proud member of the brighthush community.

Role Overview

As a Remote Customer Support Specialist, you will be the frontline ambassador of brighthush’s brand, ensuring that every customer interaction is handled with empathy, accuracy, and a deep understanding of our product suite. You will play a pivotal role in driving customer satisfaction, retention, and the overall success of our platform.

Key Responsibilities

• Customer Interaction: Respond to inbound calls, emails, and chat inquiries from existing customers, delivering timely, accurate, and empathetic support.
• Policy Management: Process a wide range of service requests—adding or removing vehicles and drivers, updating lienholder information, and sending policy documents—while maintaining data integrity.
• Policy Guidance: Educate customers on coverage options, benefits, and policy changes, ensuring they fully understand their choices and feel confident in their decisions.
• Retention Focus: Identify customers at risk of cancellation, proactively offer tailored solutions, and collaborate with the retention team to keep them engaged.
• Data Accuracy: Maintain meticulous records in our CRM, ensuring all customer interactions and policy changes are logged correctly and in a timely manner.
• Continuous Improvement: Provide actionable feedback on product usability and customer pain points, helping shape future enhancements and feature releases.
• Team Collaboration: Share insights and best practices with peers, participate in cross‑functional initiatives, and support colleagues across departments.

Essential Qualifications

• Minimum of 2 years of experience in a call‑center or customer‑support environment.
• Strong multitasking ability—capable of juggling multiple priorities while maintaining high quality.
• Excellent verbal communication skills, with a friendly and professional tone.
• Basic understanding of property & casualty insurance concepts (preferred but not mandatory).
• Proficiency with Microsoft Office Suite and comfort learning new software quickly.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience in the insurance industry or with insurance‑related products.
• Prior exposure to CRM systems such as Salesforce or Zendesk.
• Knowledge of P&C licensing requirements and willingness to obtain a license within 60 days of hire.
• Fluency in multiple languages (Spanish, French, Mandarin, etc.) is a plus.
• Demonstrated ability to work independently in a remote setting.

Skills & Competencies

• Customer‑Centric Mindset: Passionate about helping others and delivering exceptional service.
• Problem‑Solving: Ability to analyze customer issues and devise effective solutions quickly.
• Attention to Detail: Accuracy in data entry and policy updates is critical.
• Adaptability: Comfortable navigating evolving processes and technologies.
• Team Collaboration: Willingness to share insights and support colleagues across departments.
• Time Management: Efficiently prioritize tasks in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you’ll have access to:

• Ongoing training programs covering product knowledge, soft skills, and industry trends.
• Mentorship from senior leaders who are eager to share their expertise.
• Clear career pathways—many of our leaders started in support roles and progressed to product, engineering, and leadership positions.
• Cross‑functional projects that allow you to collaborate with engineering, product, and marketing teams.
• Regular performance reviews that focus on growth and skill development.
• Access to industry conferences, webinars, and certification programs at no cost to you.

Work Environment & Culture

Our remote‑first approach means you can work from anywhere within the allowed states and Ontario, Canada. We provide:

• High‑speed internet stipend and a fully equipped home office setup.
• Flexible scheduling options—choose between a 5‑day, 8‑hour schedule or a 4‑day, 10‑hour workweek.
• A supportive, inclusive culture that celebrates diversity and encourages open dialogue.
• Regular virtual team‑building events, hackathons, and wellness activities.
• Access to a vibrant community of professionals who share a passion for technology and customer experience.

Compensation & Perks

We offer a competitive hourly wage ranging from $19.00 to $21.00, with the potential for overtime and performance bonuses. In addition, you’ll receive:

• Full medical, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Paid time off, paid parental leave, and a generous holiday schedule.
• Wellness benefits, including gym memberships and mental health resources.
• Opportunity to obtain a P&C license—brighthush will cover the costs.
• Equity grant options for eligible full‑time employees.
• Annual stipend for professional development and certifications.

How to Apply

Ready to make a real impact on the lives of millions of customers? Submit your application through our careers portal or via the link below. We review applications on a rolling basis and will contact only those candidates who meet our criteria.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristic protected by applicable law.

Accommodations for Applicants with Disabilities

If you require accommodations during the application process, please contact us at [email protected]. We are committed to providing reasonable accommodations to ensure a fair and accessible hiring experience.

Location Eligibility

We are currently hiring full‑time salaried employees who reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada. Full‑time hourly employees must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing outside these regions at this time.

Join brighthush and Transform the Future of Insurance

As a Remote Customer Support Specialist at brighthush, you’ll be at the frontline of a revolution in how people manage their most valuable assets. Your work will directly influence customer satisfaction, retention, and the overall success of our platform. If you’re passionate about technology, customer service, and continuous improvement, we want to hear from you. Apply today and help us build a brighter, more connected future for millions of customers.