Strategic Customer Account Manager – Foodservice Solutions, National Partnerships & Growth Innovation

About brighthush

At brighthush, we are redefining the future of foodservice by blending culinary creativity with data‑driven insights. Our portfolio spans from classic grocery deli offerings to cutting‑edge, chef‑inspired menu innovations that delight consumers across the United States. As a market‑leading provider of foodservice solutions, brighthush partners with national retailers, convenience stores, and specialty grocers to deliver differentiated products that drive traffic, increase basket size, and boost profitability. Our culture is built on collaboration, curiosity, and a relentless focus on customer success. If you thrive in a fast‑paced environment where strategic thinking meets hands‑on execution, you’ll find a home at brighthush.

Why This Role Matters

The Customer Account Manager – Foodservice is the linchpin between brighthush’s innovative product teams and the nation’s most influential foodservice customers. You will own the full commercial lifecycle for high‑impact accounts, shaping joint business plans, steering product innovation, and ensuring flawless execution from concept to shelf. Your work directly fuels profitable growth, strengthens long‑term partnerships, and positions brighthush as the go‑to partner for foodservice excellence.

Key Responsibilities

Strategic Account Leadership

• Develop and execute comprehensive growth strategies for assigned national and regional foodservice accounts, targeting both top‑line revenue and margin expansion.
• Lead joint business planning sessions with senior customer stakeholders, aligning brighthush’s product roadmap with the customer’s strategic objectives.
• Own the end‑to‑end commercial relationship, serving as the primary point of contact for all account‑related matters.

Pipeline & Innovation Management

• Maintain a robust Salesforce pipeline that captures opportunities across Core, Innovation, and Custom solution categories.
• Identify and champion customer‑led innovation initiatives, translating market insights into actionable product concepts.
• Collaborate with brighthush’s R&D, marketing, and supply‑chain teams to bring new menu items to market on schedule and within budget.

Pricing, Contracts & Financial Stewardship

• Design and implement pricing strategies that balance competitive positioning with profitability goals.
• Lead contract negotiations, ensuring mutually beneficial terms while safeguarding brighthush’s financial interests.
• Forecast sales, track performance against targets, and provide regular financial reporting to senior leadership.

Cross‑Functional Collaboration

• Partner with merchandising, supply chain, marketing, and operations teams to guarantee seamless product rollout and ongoing support.
• Facilitate internal communication channels to resolve issues quickly and keep customers informed.
• Mentor junior account team members, sharing best practices and fostering a culture of continuous improvement.

Essential Qualifications

• 8–10+ years of progressive sales experience within the foodservice sector, including exposure to retail, C‑store, or grocery deli environments.
• Demonstrated success managing national or large regional customer accounts with a track record of revenue growth.
• Deep understanding of pricing models, contract structures, forecasting techniques, and pipeline management.
• Proven ability to influence senior stakeholders both internally and externally, building trust and driving consensus.
• Advanced proficiency with CRM platforms—Salesforce experience is preferred.
• Exceptional analytical, presentation, and communication skills, with the ability to translate complex data into compelling narratives.
• Bachelor’s degree required; an advanced degree (MBA, MS in Marketing, etc.) is a strong plus.

Preferred Qualifications & Additional Assets

• Experience launching innovative foodservice concepts that achieved measurable market share gains.
• Background in category management or merchandising within the food industry.
• Familiarity with data‑analytics tools (e.g., Tableau, Power BI) to drive insight‑based decision making.
• Track record of leading cross‑functional project teams in a matrixed organization.
• Professional certifications such as Certified Professional Sales Leader (CPSL) or similar.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market trends, and craft long‑term account plans.
• Negotiation Mastery: Skilled at structuring deals that create win‑win outcomes.
• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to solve them.
• Data‑Driven Decision Making: Comfortable analyzing sales data, market research, and financial metrics.
• Collaboration & Influence: Proven success working across functional silos and rallying teams around shared goals.
• Adaptability: Thrives in a fast‑changing environment, quickly pivoting strategies when needed.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Account Manager, you will have access to:

• Mentorship from senior leaders who have built multi‑billion‑dollar foodservice portfolios.
• Rotational programs that expose you to product development, supply chain optimization, and digital commerce.
• Sponsored certifications and continuous‑learning stipends to keep your skill set cutting‑edge.
• Clear pathways to senior roles such as Regional Director of Sales, National Account Executive, or Head of Foodservice Innovation.

Work Environment & Culture at brighthush

Our offices blend modern design with collaborative spaces, and we support flexible remote work arrangements for roles that do not require daily on‑site presence. The culture at brighthush is built on:

• Innovation First: We encourage bold ideas and give teams the resources to test them.
• People‑Centric Leadership: Transparent communication, regular feedback loops, and recognition programs.
• Diversity & Inclusion: A commitment to building teams that reflect the communities we serve.
• Work‑Life Harmony: Generous paid time off, parental leave, and wellness initiatives.

Compensation, Perks & Benefits

While exact figures are tailored to experience, successful candidates can expect a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior foodservice account leaders.
• Performance‑based incentives tied to revenue growth, margin improvement, and innovation milestones.
• 401(k) plan with company match to help you build long‑term financial security.
• Comprehensive healthcare coverage (medical, dental, vision) for you and eligible dependents.
• Stock‑option or equity participation programs, giving you a direct stake in brighthush’s success.
• Professional development budget, tuition reimbursement, and access to industry conferences.
• Employee assistance programs, wellness stipends, and on‑site fitness facilities where applicable.

How to Apply

If you are ready to drive transformative growth for leading foodservice brands and thrive in a collaborative, high‑impact environment, we want to hear from you. Please submit your resume and a compelling cover letter outlining your relevant experience and vision for the role.

Apply now to join brighthush

Join brighthush – Shape the Future of Foodservice

At brighthush, every day presents an opportunity to influence what millions of consumers enjoy on their plates. As our Customer Account Manager, you will be at the forefront of that journey, turning strategic insight into delicious reality. Take the next step in your career and become a catalyst for innovation, growth, and lasting partnership. Apply today and let’s create the next generation of foodservice experiences together.