Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we’re redefining the retail experience by blending cutting‑edge technology with a people‑first culture. As a global leader in off‑price retail, we operate a portfolio of iconic brands that bring style, quality, and value to millions of shoppers worldwide. Our mission is simple: deliver an unforgettable customer journey while empowering our associates to grow, innovate, and thrive.

We’re proud of our inclusive, collaborative environment where every voice matters. Whether you’re working in one of our bustling distribution centers, flagship stores, or our dynamic corporate headquarters, you’ll find a community that celebrates diversity, encourages continuous learning, and rewards hard work with meaningful career advancement.

Why Join brighthush?

• Impactful Work: Shape the customer experience that defines our brand.
• Career Growth: Fast‑track your career with mentorship, leadership training, and cross‑functional opportunities.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Culture of Innovation: Collaborate with teams that drive digital transformation and retail excellence.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs that support you both inside and outside the store.

Key Responsibilities

As the Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role blends people management, operational excellence, and customer advocacy to create a seamless, engaging shopping experience.

• Lead a high‑performing team of associates, ensuring every customer interaction reflects brighthush’s commitment to service, integrity, and personalization.
• Develop and deliver training programs that empower associates to master front‑end sales techniques, loyalty program promotion, and conflict resolution.
• Oversee daily store operations: assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized environment.
• Actively engage with customers, addressing concerns promptly and turning challenges into opportunities for delight.
• Collaborate with store management to align daily priorities with corporate objectives, providing real‑time updates and actionable insights.
• Champion safety and compliance, ensuring adherence to all labor laws, store policies, and industry regulations.
• Drive shrink reduction initiatives, working closely with loss prevention and inventory teams to safeguard assets.
• Promote credit and loyalty programs, driving enrollment and maximizing customer lifetime value.
• Serve as a role model for honesty, integrity, and confidentiality, fostering a culture of trust within the team.
• Participate in continuous improvement projects, sharing best practices and contributing to the evolution of store processes.

Essential Qualifications

• Minimum of 3 years of retail experience, with at least 1 year in a supervisory or leadership capacity.
• Proven track record of delivering exceptional customer service in a fast‑paced environment.
• Strong understanding of merchandising principles and visual display standards.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities.
• Proficiency with POS systems, inventory management tools, and basic data analysis.
• Commitment to safety, compliance, and ethical conduct.
• Flexibility to work evenings, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience in a multi‑brand retail environment or with off‑price retail concepts.
• Background in training and coaching associates, with measurable improvements in performance metrics.
• Knowledge of loyalty program platforms and digital engagement strategies.
• Data‑driven mindset: ability to analyze sales trends, customer feedback, and operational KPIs.
• Leadership development certifications or coursework.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for creating memorable shopping moments.
• Leadership Presence: Ability to lead by example, fostering a culture of accountability.
• Strategic Thinking: Align day‑to‑day operations with long‑term business goals.
• Problem‑Solving: Quick, effective resolution of customer and associate issues.
• Collaboration: Works seamlessly across departments—merchandising, loss prevention, marketing, and corporate.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Technology Savvy: Comfortable with retail software, analytics dashboards, and emerging digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management or corporate roles.
• Mentorship from seasoned executives who share insights on retail strategy and operational excellence.
• Cross‑functional projects that broaden your skill set—think merchandising, supply chain, or digital marketing.
• Regular performance reviews with clear, actionable feedback and growth plans.
• Opportunities to lead initiatives that shape the future of retail—whether it’s a new loyalty platform or a store‑wide sustainability program.

Work Environment & Culture

Our stores are more than retail spaces—they’re community hubs where associates feel valued, challenged, and celebrated. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Inclusive hiring practices that reflect our commitment to diversity and belonging.
• Regular team‑building events, both in‑store and virtual, that strengthen camaraderie.
• Recognition programs that reward outstanding performance and customer‑centric behavior.
• Open communication channels—from daily huddles to executive town halls—ensuring transparency and trust.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to store metrics and customer satisfaction scores.
• Comprehensive benefits: health, dental, vision, life insurance, and disability coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount program across all brighthush brands.
• Wellness initiatives: on‑site fitness classes, mental health resources, and employee assistance programs.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to elevate your career and make a tangible impact on the retail experience? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role now

Join brighthush Today

We’re looking for passionate, customer‑focused leaders who thrive in a fast‑moving retail environment. If you’re ready to inspire teams, drive operational excellence, and create unforgettable shopping moments, brighthush is the place for you. Take the next step in your career—apply today and become part of a brand that values innovation, integrity, and impact.