Remote Customer Support Specialist – Reservation Services & Travel Coordination – Join brighthush's Global Travel Support Team

About This Opportunity

Are you passionate about travel, customer service, and technology? Do you thrive in a fast‑paced, fully remote environment where every interaction can shape a traveler’s adventure? brighthush is looking for a dedicated Remote Customer Support Specialist – Reservation Services to become a vital part of our growing global support team. In this role, you will be the friendly face and reliable resource that helps clients navigate every step of their travel planning journey, from initial inquiry to final confirmation.

Why brighthush?

Founded in 2019, brighthush has quickly become a trusted partner for aspiring travel advisors and seasoned professionals alike. Our mission is simple: empower people to turn their love of travel into a flexible, profitable career. We do this by providing cutting‑edge tools, industry‑leading training, and a supportive community that encourages growth and innovation.

As a remote-first organization, brighthush offers the freedom to work from anywhere in the United States while still enjoying the camaraderie of a global team. Our culture is built on collaboration, continuous learning, and a shared commitment to exceptional customer experiences. Whether you’re a seasoned travel professional or a customer service veteran looking to pivot into the travel industry, brighthush provides the resources, mentorship, and career pathways to help you succeed.

Key Responsibilities

• Customer Support Excellence: Respond promptly to reservation inquiries via email, chat, and phone, ensuring every client feels heard and valued.
• Reservation Coordination: Gather essential details from clients, verify availability, and coordinate with suppliers to secure accommodations, activities, and transportation.
• Research & Information Gathering: Conduct thorough research on destinations, accommodations, and local experiences to provide accurate, up‑to‑date recommendations.
• Data Management: Maintain meticulous client records in our CRM, update reservation statuses, and ensure data integrity across all systems.
• Documentation & Follow‑Up: Prepare and organize reservation documents, send confirmations, and schedule follow‑ups to keep clients informed throughout the booking process.
• Workflow Support: Collaborate with the reservation team to confirm details, manage documentation, and troubleshoot any issues that arise.
• Administrative Tasks: Perform general administrative duties such as data entry, document filing, and internal reporting as needed.
• Continuous Improvement: Provide feedback on processes, suggest enhancements, and participate in training sessions to stay current with industry best practices.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 2 years of customer service or administrative experience, ideally within the travel or hospitality sector.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and reservation systems (e.g., Sabre, Amadeus).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Self‑motivated, dependable, and capable of working independently in a remote setting.
• Comfortable using digital tools, online collaboration platforms (Slack, Microsoft Teams), and virtual meeting software.

Preferred Qualifications

• Experience with travel booking engines, GDS systems, or travel agency software.
• Knowledge of travel regulations, visa requirements, and international travel best practices.
• Prior exposure to travel advisory or travel consulting roles.
• Strong problem‑solving skills and a proactive approach to resolving client issues.
• Demonstrated ability to work in a high‑volume, deadline‑driven environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning inquiries into memorable experiences.
• Communication: Clear, concise, and professional communication across multiple channels.
• Tech Savvy: Quick learner who can navigate new software and troubleshoot basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote setting.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, share insights, and contribute to a positive workplace culture.
• Adaptability: Comfortable adjusting to changing priorities, new tools, and evolving industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Support Specialist, you will have access to:

• Comprehensive onboarding and ongoing training modules covering travel industry fundamentals, reservation systems, and customer service best practices.
• Mentorship from senior travel advisors and industry experts.
• Opportunities to transition into specialized roles such as Travel Consultant, Sales Coordinator, or Operations Manager.
• Regular performance reviews and career development plans tailored to your goals.
• Access to industry conferences, webinars, and certification programs at no cost.

Work Environment & Culture

brighthush’s remote-first culture means you can work from anywhere in the United States while staying connected to a vibrant, global community. We value:

• Flexibility: Choose your own hours and work from the location that best supports your productivity.
• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and informal “coffee chats” to foster camaraderie.
• Well‑being: Access to mental health resources, wellness programs, and a supportive HR team.

Compensation & Benefits

While specific salary ranges are tailored to experience and skill level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer support roles.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Professional development stipend and travel reimbursement for approved industry events.
• Unlimited learning credits for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your travel career? Submit your application through our online portal or click the link below to schedule an informational meeting. We’re excited to learn how your skills and passion can help shape the future of travel at brighthush.

Apply to this Remote Customer Support Specialist – Reservation Services position

Join brighthush Today

At brighthush, we’re redefining what it means to work in the travel industry. If you’re driven by curiosity, committed to customer satisfaction, and eager to grow in a dynamic, remote environment, we want to hear from you. Apply now and become part of a team that’s turning travel dreams into reality—one reservation at a time.