Remote Customer Support Specialist – Reservation Services & Trip Coordination

About brighthush and the Opportunity

At brighthush, we’re redefining the way people experience travel. Our mission is to make every journey seamless, memorable, and stress‑free by providing world‑class reservation support that feels personal, proactive, and truly customer‑centric. Whether you’re planning a weekend getaway, a corporate retreat, or a multi‑destination adventure, brighthush is the trusted partner that turns complex itineraries into smooth, hassle‑free experiences.

We’re looking for a dedicated, detail‑oriented Remote Customer Support Specialist to join our growing reservation services team. In this role, you’ll be the first point of contact for our clients, guiding them through every step of the booking process, from initial inquiry to final confirmation. If you thrive in a virtual environment, love helping people, and have a knack for organization, this is the perfect opportunity to build a rewarding career in the travel industry.

Key Responsibilities

• Customer Interaction: Respond promptly to reservation inquiries via email, chat, and phone, ensuring a friendly and professional tone at all times.
• Information Gathering: Ask the right questions to collect essential travel details—dates, preferences, special requests, and budget constraints—while maintaining a high level of accuracy.
• Research & Recommendations: Conduct quick research on accommodations, activities, and destinations to provide clients with tailored suggestions that match their needs.
• Reservation Management: Create, update, and confirm reservations in our internal booking system, ensuring all details are captured correctly and deadlines are met.
• Documentation & Record Keeping: Maintain meticulous client records, including itineraries, payment confirmations, and communication logs, to support seamless handoffs and future reference.
• Follow‑Up & Coordination: Schedule follow‑up calls or emails, coordinate with vendors, and provide status updates to clients throughout the booking lifecycle.
• Process Improvement: Identify bottlenecks or recurring issues in the reservation workflow and collaborate with the team to implement solutions.
• Administrative Support: Perform general administrative tasks such as data entry, report generation, and inventory updates as needed.

Essential Qualifications

• Proven experience in customer service, preferably in travel, hospitality, or a related field.
• Exceptional written and verbal communication skills, with a keen eye for detail.
• Strong organizational abilities and the capacity to manage multiple tasks simultaneously.
• Comfortable using online tools, CRM systems, and digital platforms (e.g., Google Workspace, Microsoft Office, or similar).
• Self‑motivated, dependable, and able to work independently in a fully remote setting.
• Basic knowledge of travel booking processes, accommodation types, and popular destinations is a plus.

Preferred Qualifications

• Experience with reservation software (e.g., Sabre, Amadeus, or similar).
• Multilingual abilities to serve a global clientele.
• Prior experience in a virtual team environment, demonstrating strong collaboration skills.
• Knowledge of travel regulations, visa requirements, and health & safety guidelines.

Core Skills & Competencies

• Customer‑First Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Quickly resolve issues and find creative solutions.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Tech Savvy: Adapt to new tools and platforms with ease.
• Team Collaboration: Communicate effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you’ll have the chance to:

• Progress to a Senior Reservation Coordinator role, overseeing larger accounts and complex itineraries.
• Transition into a Customer Success Manager position, focusing on long‑term client relationships and retention.
• Participate in specialized training programs covering advanced booking systems, travel industry trends, and leadership development.
• Attend virtual conferences and webinars to stay ahead of emerging travel technologies and customer expectations.

Work Environment & Culture at brighthush

Our culture is built on flexibility, transparency, and a shared passion for travel. You’ll enjoy:

• Fully Remote Work: Work from anywhere with a reliable internet connection.
• Flexible Hours: Balance your personal life while meeting client needs across time zones.
• Inclusive Community: Join a diverse team that values collaboration, innovation, and mutual respect.
• Continuous Feedback: Receive regular coaching and performance reviews to help you grow.
• Well‑Being Support: Access mental health resources, wellness programs, and a supportive HR team.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Employee discount program for travel and partner services.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a mission that transforms how people travel. You’ll:

• Help clients create unforgettable experiences.
• Work with cutting‑edge technology and innovative processes.
• Be part of a supportive, forward‑thinking team that values your voice.
• Enjoy a healthy work‑life balance in a fully remote setting.

Ready to Take the Next Step?

If you’re passionate about travel, dedicated to customer service, and eager to grow in a dynamic, remote environment, we’d love to hear from you. Apply today and start your journey with brighthush, where every reservation is an opportunity to make a difference.