Seasoned Remote Customer Support Agent – Earn Uncapped Commissions in the Sports & Lifestyle Awards Industry

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, boasting a legacy of over four decades in delivering premium trophies, medals, and commemorative items to clubs, leagues, and corporate teams across the United Kingdom. With a catalog of more than 15,000 unique designs, we combine cutting‑edge technology with a deep‑rooted passion for sport to provide an unrivalled customer experience. Our mission is simple: to bring the prestige of a local shop to every customer, no matter where they are, through an intuitive webstore, responsive support, and a network of dedicated Customer Champions stationed in every region.

As we continue to evolve in a rapidly changing market, brighthush is committed to empowering individuals who share our enthusiasm for sport and customer service. We offer a flexible, remote working environment that allows you to balance your professional ambitions with your personal life, all while earning a substantial, uncapped commission income.

Role Overview

We are seeking a highly motivated Remote Customer Support Agent to join our dynamic team. In this role, you will be the first point of contact for customers across the UK, guiding them through product selection, order placement, and post‑purchase support. Your primary goal will be to generate leads, nurture relationships, and close sales, all while maintaining the high standards of service that brighthush is known for.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers through targeted outreach, social media, and referral programs.
• Territory Management: Own a defined geographic area, ensuring consistent coverage and follow‑up on all leads.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on product selection, customization, and delivery timelines.
• Brand Advocacy: Act as the voice of brighthush within your region, gathering feedback, reporting market trends, and sharing insights with the central team.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Value‑Based Selling: Highlight the unique benefits of our award range, emphasizing quality, speed of delivery, and exceptional customer service.
• Data Management: Maintain accurate records of customer interactions, sales activities, and pipeline status in our CRM system.
• Continuous Learning: Participate in ongoing training sessions to stay current on product updates, industry trends, and sales techniques.

Required Experience & Qualifications

• Minimum of 1–2 years of customer service or sales experience, preferably in a B2B or retail environment.
• Strong communication skills, both written and verbal, with the ability to build rapport quickly.
• Proficiency with internet tools, CRM platforms, and basic office software (Word, Excel, PowerPoint).
• Self‑motivated, disciplined, and organized, with a proven track record of meeting or exceeding targets.
• Passion for sports, leisure, or lifestyle products is highly desirable.
• Comfortable working independently from a home office, with reliable broadband and a suitable workspace.

Preferred Qualifications

• Experience in the awards, trophies, or sporting goods industry.
• Previous exposure to commission‑based sales structures.
• Knowledge of UK sports leagues, clubs, and corporate sponsorship opportunities.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and delivering solutions.
• Problem‑Solving: Quickly resolve issues and turn challenges into opportunities.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Work closely with marketing, logistics, and product teams to ensure seamless service.
• Time Management: Prioritize tasks effectively to maximize productivity.

Compensation & Benefits

As a commission‑only role, your earnings potential is directly tied to your performance. While there is no base salary, the structure is designed to reward high achievers with:

• Uncapped commission on all sales, with a competitive rate on retained business.
• Performance‑based bonus schemes after six months of proven success.
• Full training and ongoing support to help you reach your targets.
• Flexible working hours – work when you want, where you want.
• Access to a cloud‑based CRM and sales tools that streamline your workflow.
• Health and wellness resources, including a company‑sponsored gym membership and mental health support.
• Annual company retreats and team‑building events to foster camaraderie.
• Professional development budget for courses, certifications, and conferences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. Successful agents may progress to roles such as:

• Senior Customer Support Specialist – leading larger territories and mentoring new hires.
• Team Lead – overseeing a group of agents, setting targets, and driving performance.
• Sales Manager – managing the entire sales pipeline, developing strategies, and collaborating with senior leadership.
• Product Specialist – becoming an expert in our award catalog and influencing product development.

In addition to formal roles, we encourage continuous learning through workshops, industry conferences, and cross‑departmental projects.

Work Environment & Culture

brighthush is built on a foundation of trust, autonomy, and collaboration. Our remote team enjoys:

• Transparent communication channels, with weekly virtual town halls and open Q&A sessions.
• A culture that values work‑life balance, offering flexible schedules and the freedom to work from anywhere.
• A supportive community of like‑minded professionals who share a passion for sport and customer excellence.
• Recognition programs that celebrate achievements, both big and small.

How to Apply

If you are a driven, customer‑focused individual with a passion for sports and a desire to earn uncapped commissions from the comfort of your home, we want to hear from you. Please submit your resume and a brief cover letter outlining why you would be a great fit for brighthush. We look forward to exploring the possibilities together.