Remote Customer Value Architect – Retail CRM & Analytics – Driving Operational Excellence for Automotive Dealerships

About brighthush

brighthush is at the forefront of automotive retail transformation, delivering an AI‑native, end‑to‑end platform that empowers dealerships to operate faster, smarter, and more profitably. Founded in 2016, brighthush has grown to a vibrant community of over 1,500 professionals across the United States, all united by a single mission: to redefine how automotive businesses connect with customers, streamline operations, and unlock measurable value.

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the USA while still fostering a collaborative, high‑impact culture. Our team is built on a foundation of curiosity, data‑driven decision making, and a relentless focus on customer success. If you’re passionate about driving tangible business outcomes and thrive in a fast‑moving, technology‑centric environment, brighthush is the place for you.

Position Overview

We’re looking for a seasoned Customer Value Architect to partner with dealership customers and help them realize measurable operational value from the brighthush platform. In this role, you will assess dealership maturity, design improvement roadmaps, advise on adoption strategies, and contribute to scalable enablement programs that elevate the entire customer ecosystem.

Key responsibilities include:

Core Responsibilities

• Dealership Performance Assessment: Conduct comprehensive evaluations using the Dealer Maturity Model (DMM), pinpointing current maturity tiers, operational gaps, adoption barriers, and opportunities for performance improvement across critical workflows.
• Roadmap Development: Own tier advancement plans for assigned accounts, translating DMM findings into prioritized, milestone‑driven roadmaps that include clear actions, accountability, and measurable outcomes.
• Cross‑Functional Collaboration: Partner closely with Customer Value Managers (CVMs) to weave assessment insights into Customer Value Plans and ongoing engagement strategies.
• Data‑Driven Diagnosis: Interpret platform utilization data, workflow patterns, and business indicators to uncover root causes of underperformance and surface actionable improvement opportunities.
• Value Documentation: Articulate account‑level evidence of value realization, linking platform adoption and workflow changes to tangible operational and performance outcomes that matter to dealership leaders.
• Consultative Discovery: Apply a structured discovery methodology to diagnose business needs and operational blockers before recommending solutions or next steps.
• Dealer‑Centric Communication: Translate platform functionality, adoption gaps, and process issues into language that resonates with dealer principals, general managers, controllers, and department leaders.
• High‑Impact Facilitation: Lead value reviews, workflow redesign sessions, business process alignment discussions, and change‑management engagements that require strong structure, credibility, and influence.
• Change Management: Navigate resistance or adoption challenges by identifying underlying concerns, diagnosing root causes, and adapting engagement strategies to accelerate alignment and progress.
• Subject Matter Expertise: Serve as the go‑to expert on brighthush platform workflows, features, and operational use cases across applicable modules, maintaining up‑to‑date knowledge of product capabilities and customer impact.
• Escalation Leadership: Act as an escalation resource for complex product and workflow questions that exceed the depth of broader account‑facing roles, providing domain‑specific guidance to support customer outcomes.
• Enablement Design: Design and deliver scalable enablement programs—group sessions, cohort‑based learning, virtual clinics, workflow deep dives, and other forums—to amplify the impact of Customer Value Architecture beyond one‑to‑one engagements.
• Playbook Development: Contribute to the creation and refinement of Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices based on field learnings and recurring customer patterns.
• Insight Elevation: Identify trends across accounts related to maturity progression, adoption barriers, workflow inefficiencies, and value realization challenges, and elevate insights to Customer Value leadership.
• Cross‑Functional Partnerships: Collaborate with Customer Value Services, Product, Enablement, Support, and other stakeholders to improve customer guidance, strengthen operational consistency, and support scalable value delivery.
• Alignment Assurance: Ensure that all customer recommendations, engagement plans, and value realization strategies align with brighthush standards, customer business objectives, and the practical realities of dealership operations.

Essential Qualifications

• 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role.
• Deep knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes.
• Proven track record diagnosing operational issues, developing actionable recommendations, and guiding stakeholders toward measurable improvement.
• Strong consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators.
• Experience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations and value realization discussions.
• Excellent written and verbal communication skills, including the ability to prepare structured assessments, customer‑facing recommendations, and value review content.
• Demonstrated ability to operate independently, navigate ambiguity, and influence customer behavior in a fast‑paced, evolving environment.
• Bachelor’s degree in Business, Automotive Management, or a related field (or equivalent dealership operations experience).
• Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions.
• Prior experience with a DMS platform at an administrative, implementation, or power‑user level.
• Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment.
• Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI.

Preferred Qualifications

• Experience working in a high‑growth, technology‑driven startup environment.
• Knowledge of AI and machine learning applications in automotive retail.
• Advanced data analysis skills, including proficiency in SQL and data visualization.
• Experience leading cross‑functional teams or initiatives.
• Strong project management skills with a track record of delivering complex, multi‑phase projects on time and within budget.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping the automotive industry. Here’s what you can expect:

Career Growth & Development

• Structured learning paths and mentorship programs designed to accelerate your professional growth.
• Opportunities to work on high‑impact projects that directly influence the success of thousands of dealerships.
• Access to cutting‑edge technology, data science, and AI research that keeps you at the forefront of industry innovation.
• Clear progression tracks from Customer Value Architect to Senior Architect, Director of Customer Success, or Product Strategy roles.

Work Environment & Culture

• Fully remote, flexible schedule that supports work‑life balance.
• Collaborative, inclusive culture that values diverse perspectives and encourages continuous learning.
• Regular virtual town halls, hackathons, and cross‑team knowledge‑sharing sessions.
• Transparent communication from leadership, with a focus on data‑driven decision making.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Generous stock options that align your success with the company’s growth.
• 100% employer‑paid, top‑tier medical, dental, and vision coverage.
• Unlimited paid time off (PTO) to recharge and pursue personal interests.
• Parental leave and family‑friendly policies.
• Free snacks, beverages, and a stipend for home office equipment.
• Annual professional development budget for conferences, courses, and certifications.

How to Apply

If you’re ready to help dealerships unlock their full potential and drive measurable value, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Value Architect role at brighthush.

Join us and be part of a team that’s not just building software, but redefining the future of automotive retail.