[Remote] CX Named Accounts Manager Job Details | Avaya

Note: The job is a remote job and is open to candidates in USA. Avaya is seeking a CX Named Accounts Manager to drive sales results with customers and prospects through channel partners. The role focuses on protecting existing voice business while expanding into AI, cloud, and orchestration, advising executives on CX modernization, and positioning Avaya's solutions.

Responsibilities

• You will own the narrative to drive sales results with our customers and prospects through channel partners
• Your goal is to protect the core voice business while aggressively expanding into new AI, Cloud, and Orchestration territories
• Act as the primary business consultant to customer C-suite executives. Lead high-stakes discussions focused on Total Cost of Ownership (TCO), Return on Investment (ROI), and the commercial justification for complex migrations
• Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modernizing their CX while ensuring compliance with strict financial security standards
• Move clients beyond simple chatbots to adopting autonomous AI agents capable of executing complex workflows—such as loan processing, fraud detection, and wealth advisory—securely and at scale
• Consult clients on how to overlay modern cloud technologies and digital channels onto their existing, robust voice core. Show them how to innovate immediately without disrupting mission-critical operations
• Lead high-level business discovery to define the strategy for large-scale CCaaS solutions, creating seamless journeys across voice and digital channels (chat, email, social, secure messaging)
• Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations with core banking applications (CRM, WFO, ERP)
• Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya’s superior differentiation—specifically our ability to innovate on top of existing investments

Skills

• 8+ years of successful CCaaS/CX/UCaaS sales experience
• Proven history of managing complex legacy-to-cloud migrations and "Innovation without Disruption" strategies
• Exceptional communication, presentation, and whiteboarding skills
• You must have the ability to command a room and lead strategic, value-focused discussions with C-level audiences
• A demonstrated history of hitting and exceeding sales targets and growing global accounts
• Bachelor degree or equivalent experience
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Experience selling through channel partners
• Master Degree

Benefits

• Virtual home office (remote).

Company Overview