[Remote] D365 F&O Support Consultant (Finance) Similar jobs

Note: The job is a remote job and is open to candidates in USA. Sikich is hiring a D365 F&O Support Consultant (Finance) to provide post-implementation functional support to clients using Microsoft Dynamics 365 Finance and Supply Chain Management. The role investigates and resolves issues, coordinates enhancements, and supports continuous improvement to help clients realize sustained value from their systems.

Responsibilities

• Serve as a member of the service desk team, providing post-implementation functional support for clients using D365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX
• Partner with implementation consulting teams to plan and execute an effective transition from project delivery to ongoing client support
• Investigate and resolve client issues while supporting continuous improvement initiatives that enhance system performance, usability, and business processes
• Collaborate with functional and technical team members to diagnose issues, coordinate resolution activities, and deliver timely solutions to clients
• Collaborate with client stakeholders and internal teams to gather requirements and develop functional specifications for system enhancements
• Create clear, accurate functional design specifications, support documentation, and end-user materials tailored to the intended audience
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities and apply relevant features and functionality to address client needs
• Use Microsoft Dynamics Lifecycle Services, Azure DevOps, and other standard delivery tools to document, track, and complete support and enhancement work
• Work effectively in a remote environment while maintaining responsive communication and collaboration with clients and internal teams

Skills

• Associate or bachelor's degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems, or a related field; equivalent professional experience will also be considered
• Broad cross-functional knowledge of finance and supply chain processes, with the ability to understand how activities and decisions affect multiple business functions
• Two to four years of functional consulting or implementation experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management
• At least two years of experience providing application, service desk, or post-implementation support in a client-facing environment
• US Citizen or Green Card holder
• Current or prior Microsoft certifications related to Dynamics 365 Finance, Supply Chain Management, or Microsoft Dynamics AX 2012
• Prior Tier 1 or Tier 2 application support experience, including issue intake, troubleshooting, escalation, and resolution in a client-facing environment
• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions
• Collaboration – You are a relationship builder across all levels of the organization and across all business units
• Instills trust – You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives

Benefits

• Flexible Time Off (FTO) for full-time employees, as the role permits; paid time off includes personal time, mental/physical health care, vacation, and sick leave. FTO is activated on your first day.
• Paid holidays during the year, and time off the last week of the calendar year when client and project work permits.
• Wellness program with activities tracked through the wellness provider to obtain gift cards and other rewards.
• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• Paid Parental Bonding Leave covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer.

Company Overview