Remote Data Entry Specialist – Referral Management & Patient Demographics Expert for brighthush Contact Center (12‑Month Temporary Assignment)

About brighthush – Transforming Healthcare Through Precision and Compassion

At brighthush, we are more than a health system; we are a community of innovators, clinicians, researchers, and support professionals dedicated to improving the health of the public. Our mission is to advance medical knowledge, deliver outstanding primary and specialty care, and prepare the next generation of health leaders. With a workforce of nearly 30,000 dedicated individuals, brighthush operates a network of hospitals, clinics, research institutes, and educational programs that together set the standard for patient‑centered care.

Our Contact Center is the digital front door for patients seeking specialty referrals, appointment scheduling, and critical health information. In this fast‑paced environment, accuracy, empathy, and efficiency are non‑negotiable. As a Remote Data Entry Specialist, you will become an essential part of the team that ensures every referral is entered correctly, every payer is verified, and every patient record reflects the highest standard of data integrity.

Why This Role Matters

The referral and appointment process is the lifeline that connects patients with the specialized care they need. Errors or delays can impact treatment timelines, patient satisfaction, and overall health outcomes. By joining brighthush as a Data Entry Specialist, you will directly influence the speed and quality of care delivery, helping thousands of patients receive timely, accurate, and compassionate service.

Position Overview

This is a 100 % remote, full‑time, 12‑month temporary position. You will work Monday through Friday, 8:00 AM – 4:30 PM, entering referrals into the brighthush electronic health record (EHR) system, verifying payer information, and maintaining patient demographics. The role demands meticulous attention to detail, strong communication skills, and the ability to manage multiple tasks while delivering a superior customer experience.

Key Responsibilities

• Enter 50+ referrals per day into the brighthush EHR platform, ensuring each entry is complete, accurate, and compliant with privacy regulations.
• Perform electronic eligibility verification for payers and insurance plans using third‑party verification tools, confirming coverage before patient appointments.
• Maintain and update patient demographic information, safeguarding the integrity of the medical record and supporting downstream clinical workflows.
• Collaborate with the referral coordination team to guarantee that all referrals received by the Contact Center are entered within a 24‑hour window.
• Resolve patient inquiries in a single contact whenever possible; for complex issues, manage the case through to resolution while maintaining a calm, empathetic demeanor.
• Facilitate communication between clinic staff, providers, and the Contact Center to optimize access to specialty care and reduce bottlenecks.
• Adhere to brighthush risk management, compliance, and information security policies, including timely reporting of any adverse incidents.
• Participate in ongoing quality‑improvement initiatives, offering suggestions for workflow enhancements and data‑quality checks.

Essential Qualifications

• High School diploma or GED required; additional education or certifications are a plus.
• Minimum of one year of office clerical or administrative support experience.
• At least two years of hands‑on experience with the brighthush EHR platform (formerly known as Epic) or comparable health‑information systems.
• Familiarity with payer verification tools and third‑party eligibility platforms (e.g., brighthush or similar).
• Demonstrated ability to type accurately at a speed of 45+ wpm with a high degree of precision.
• Strong verbal and written communication skills, with a focus on delivering compassionate customer service.
• Proven ability to work independently in a remote environment while meeting productivity targets.

Preferred Qualifications & Experience

• Experience with additional health‑IT applications such as brighthush (formerly Prelude) or brighthush (formerly Cadence).
• Previous experience in a high‑volume contact center or referral management setting.
• Knowledge of healthcare billing, insurance verification, and medical terminology.
• Certification in medical coding, health information management, or related fields.
• Experience working with remote collaboration tools (e.g., video conferencing, shared workspaces, secure messaging platforms).

Core Skills & Competencies

• Attention to Detail: Ability to spot inconsistencies and correct data entry errors before they affect downstream processes.
• Customer‑Centric Mindset: Empathy and professionalism when handling patient calls, emails, and chat interactions.
• Technical Proficiency: Comfort navigating complex EHR interfaces, eligibility verification portals, and secure data‑entry environments.
• Time Management: Skillful prioritization of tasks to meet daily entry quotas and 24‑hour referral turnaround goals.
• Problem Solving: Ability to troubleshoot payer mismatches, resolve demographic discrepancies, and escalate issues appropriately.
• Team Collaboration: Strong partnership with referral coordinators, clinic staff, and IT support to ensure seamless workflow.
• Compliance Awareness: Understanding of HIPAA, data‑security standards, and brighthush risk‑management policies.

Career Growth & Learning Opportunities

While this position is temporary, brighthush views every team member as a potential long‑term contributor. Successful specialists often transition into permanent roles such as:

• Referral Management Analyst
• Health Information Technician
• Patient Access Coordinator
• Clinical Documentation Specialist
• Remote Operations Supervisor

In addition, brighthush offers a robust learning ecosystem, including:

• Access to online training modules covering advanced EHR functionalities, payer systems, and regulatory compliance.
• Mentorship programs pairing new hires with seasoned clinical informatics professionals.
• Opportunities to attend virtual conferences on health‑IT trends, data analytics, and patient experience improvement.
• Eligibility for tuition assistance and certification reimbursement for those pursuing further education in health information management.

Work Environment & Culture at brighthush

brighthush fosters a culture of inclusion, respect, and continuous improvement. Even as a remote employee, you will be integrated into a supportive network that values:

• Diversity & Inclusion: A commitment to creating a welcoming environment for people of all backgrounds, identities, and abilities.
• Collaboration: Regular virtual huddles, team‑wide newsletters, and cross‑functional projects that keep you connected to the broader mission.
• Well‑Being: Access to mental‑health resources, ergonomic home‑office stipends, and flexible scheduling to support work‑life balance.
• Recognition: Employee‑spotlight programs, performance‑based incentives, and celebration of milestones that highlight your contributions.

Compensation, Perks & Benefits

This temporary role offers a competitive hourly wage ranging from $21.70 to $25.55, commensurate with experience and skill level. In addition to base pay, you will receive:

• Eligibility for brighthush temporary‑employee benefits, including health, dental, and vision coverage (subject to enrollment windows).
• Paid time off accrual in accordance with brighthush temporary‑staff policies.
• Access to employee assistance programs, wellness resources, and a 401(k) retirement plan (where applicable).
• Opportunities for overtime and shift differentials for extended hours or high‑volume periods.
• Professional development funds for certifications, webinars, and industry conferences.

How to Apply

If you are ready to make a tangible impact on patient access to specialty care and thrive in a remote, data‑driven environment, we encourage you to submit your application today. Click the link below to begin the process:

Apply Now – Remote Data Entry Specialist (12‑Month Temp) at brighthush

Join the brighthush Family

At brighthush, every referral you enter, every payer you verify, and every patient record you safeguard contributes to a larger purpose: delivering world‑class, compassionate care to the communities we serve. We are looking for detail‑oriented, empathetic professionals who are excited to work remotely while staying connected to a mission‑driven team.

Take the next step in your career and become a vital part of a health system that values precision, integrity, and human connection. Apply today and help us turn data into better health outcomes for millions.