Remote Diamond Pre-Consultation Specialist (GIA Graduate Gemologist)

About The Role We’re looking for a warm, knowledgeable Graduate Gemologist to connect with our clients before they visit us. You’ll call clients ahead of their scheduled appointments to learn what they’re looking for in a diamond, so our in-store team can have the right stones ready the moment they walk in. This is a flexible, work-from-home position, ideal for someone who loves diamonds and talking with people. What You’ll Do Call clients before their appointments to welcome them and confirm the visit Ask about their diamond preferences: shape, carat size, color, clarity, and cut Learn whether they’re interested in natural or lab-grown diamonds Explain diamond quality factors in clear, friendly language and help clients understand their trade-offs Take detailed notes and pass them to the gemology team so they can pull diamonds ahead of time Flag special requests, such as specific certifications, fancy shapes, or hard-to-find stones What you bring GIA Graduate Gemologist (GG) diploma (required) Strong knowledge of diamond grading and the 4Cs Excellent people skills and a natural ease on the phone A good listener who asks thoughtful questions and makes clients feel comfortable Clear, organized note-taking and reliable follow-through Comfortable working independently from home with a quiet space and dependable phone/internet Diamond or jewelry retail experience is a plus Why you’ll like it Fully remote with flexible scheduling Use your diamond expertise without being on a sales floor Help clients find the right diamond for engagements, anniversaries, and other milestones Pay: $20-$25/hour Schedule: Part-time, approximately 20 hours per week, with flexible hours To apply: Send your resume and a short note about why you love working with clients and tell us about your background in diamonds.