[Remote] Director, Business Operations - Products & Platforms

Note: The job is a remote job and is open to candidates in USA. Left Field Labs is seeking a Director of Business Operations to lead operations, delivery, and culture for its Products & Platforms pod. The role oversees production strategy, financial performance, resourcing, client relationships, and delivery of complex digital products and platform ecosystems.

Responsibilities

• Manage the multi-million dollar P&L for the Products & Platforms pod, taking full accountability for revenue forecasting, margin targets, profitability, and healthy operational burn rates across all portfolio accounts
• Serve as the core production architect during pitch, RFP, and organic growth phases, translating client ambitions into grounded, actionable platform build strategies
• Lead scoping sessions alongside Engineering, Design, and Strategy leads to unpack complex requirements, define technical feasibility, and architect end-to-end delivery approaches
• Author, review, and finalize precise Statements of Work (SOWs), master service agreements, technical roadmaps, risk matrices, and multi-phased project budgets for enterprise-grade digital product initiatives
• Build immediate executive credibility in client pitches and steering committees by showcasing deep command over digital product lifecycles, platform trade-offs, release strategies, and modern development frameworks
• Proactively identify value-add opportunities within existing platform client accounts, scoping follow-on phases, feature enhancements, and managed service models that drive long-term business value
• Lead, manage, and shape the Products & Platforms pod, establishing a clear operational rhythmic culture, transparent performance standards, and an environment of psychological safety and high performance
• Own the overall resourcing strategy, capacity planning, and allocation models across the Products & Platforms pod, ensuring teams are balanced for both execution quality and financial health
• Develop and maintain 30-60-90-day+ resourcing roadmaps across multi-month product lifecycles, identifying utilization bottlenecks, skill gaps, and bench risks well in advance
• Cultivate, vet, and maintain relationships with top-tier freelance producers, specialized technical contractors, and offshore/nearshore engineering partners to scale pod capacity dynamically
• Balance pod billability and utilization targets with team well-being, avoiding burnout while protecting project margins and delivery efficiency
• Oversee seamless onboarding of contract and external talent into LFL systems, workflows, and pod culture, ensuring immediate productivity and alignment with agency standards
• Serve as the connective tissue between Production, Product Design, Engineering, HR, and Executive Leadership, ensuring joint ownership of deliverables and smooth inter-departmental collaboration
• Lead with clarity, urgency, and composure through technical pivots, shifting requirements, or high-stakes launch moments, maintaining robust contingency plans to keep teams grounded and focused
• Partner closely with HR and Executive Leadership to recruit, hire, onboard, and retain diverse, world-class production talent aligned with LFL’s creative tech culture
• Track and report real-time project health metrics—budget burn, sprint velocity, scope creep, margin health, and client CSAT—to executive leadership
• Identify early-stage technical, schedule, or staffing risks and implement decisive mitigation strategies to maintain delivery commitments and platform stability
• Serve as executive producer or steering sponsor on flagship product accounts, stepping in to resolve elevated client or execution challenges when necessary
• Maintain clear, central documentation for platform workflows, delivery playbooks, and QA frameworks to ensure operational consistency across all platform projects

Skills

• 10+ years of digital production or program management experience within a digital agency, product design studio, or consultancy, with a strong focus on complex web platforms, enterprise software, or custom digital products
• 3+ years of direct management experience hiring, leading, and mentoring cross-functional project teams (designers, engineers, strategists)
• Proven track record managing the multi-million dollar P&L for the Products & Platforms pod (or equivalent business unit), taking full accountability for revenue forecasting, margin targets, profitability, and healthy operational burn rates across all portfolio accounts
• Demonstrated experience co-leading pitch processes, authoring complex technical SOWs, building $1M+ product budgets, and presenting solutions directly to executive client stakeholders
• Strong understanding of modern software development lifecycles (SDLC), platform/CMS architectures, cloud infrastructure, API integrations, and continuous integration/continuous deployment (CI/CD) workflows
• Expertise in multi-project resource allocation, dynamic staffing models, utilization tracking, and vendor/contractor management across distributed teams
• A proven ability to foster an empathetic, high-trust team culture that balances high creative and technical standards with team well-being and open communication
• Exceptional ability to manage C-suite and VP-level client stakeholders, navigate complex governance structures, and turn ambiguous briefs into clear deliverables
• Outstanding written, verbal, and presentation skills, paired with a self-directed, pragmatic, and highly organized approach to leadership

Benefits

• Remote work

Company Overview

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