[Remote] Director, Financial Management Services

Note: The job is a remote job and is open to candidates in USA. BeneLynk is hiring a Director of Financial Management Services to build, optimize, and manage the operational infrastructure for self-directed care programs. The role oversees payroll, compliance, onboarding, vendor and technology management, participant support, and cross-functional teams, while scaling operations across programs and regions.

Responsibilities

• Lead the day-to-day operations of FMS functions, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows
• Build and scale operational processes that support self-directed care programs
• Translate VP-level strategic initiatives into detailed operational plans, workflows, and KPIs
• Ensure efficient coordination across intake, customer service, payroll, compliance, and reporting teams
• Ensure full compliance with applicable federal, state, and program regulations including:
• IRS employer-agent (Section 3504) requirements
• VA Veteran-Directed Care (VDC) guidelines
• Department of Labor and State Labor Laws
• Oversee internal audit readiness, documentation standards, and continuous compliance monitoring
• Oversee program integrity functions, including timely review and escalation of fraud, waste, abuse, neglect, and exploitation reports
• Partner with Legal/Compliance teams to maintain policies, SOPs, and controls
• Oversee multi-EIN payroll operations supporting participants as common-law employers
• Ensure proper processing of:
• Payroll, tax withholdings, unemployment insurance
• Vendor payments and reimbursements
• Worker eligibility and background checks
• Maintain integrity of participant-level budgets and financial reporting
• Oversee accurate and timely processing of participant budgets, spending plans, authorizations, and direct care worker pay rate changes
• Ensure timely, compliant delivery of a high-quality participant and caregiver experience across onboarding, training, and ongoing support
• Implement scalable service models that support participants acting as employers (Employer Authority and/or Budget Authority)
• Partner with care teams, case managers, and external stakeholders to support person-centered outcomes
• Manage relationships with payroll providers, EVV systems, and FMS technology platforms
• Lead implementation and optimization of systems including:
• Timekeeping and EVV
• Payroll engines
• Participant portals
• Ensure seamless integrations and data integrity across systems
• Lead and develop cross-functional teams (payroll, compliance, onboarding, customer support)
• Establish performance metrics, training programs, and accountability standards
• Foster a culture of operational excellence, compliance, and continuous improvement
• Serve as the primary operational partner to the VP, contributing to:
• Growth strategy and new implementation of program
• RFP responses and program launches
• Operational scaling across regions or populations
• Provide data-driven insights on performance, risks, and opportunities
• Support transformation initiatives (e.g., startup-to-scale transitions)

Skills

• Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field required; equivalent combination of education and progressive leadership experience will be considered in lieu of degree
• 2-4+ years of progressive leadership experience in one or more of the following:
• Financial Management Services (FMS)
• Fiscal Intermediary (FI) operations
• Self-Directed Care / HCBS / LTSS programs/ VDC
• Demonstrated experience building and/or scaling FMS operations
• Deep knowledge of:
• Medicaid self-direction models and regulations
• Vendor Fiscal/Employer Agent (VF/EA) models
• Payroll tax compliance and employer-agent structures
• Experience managing multi-state or complex program operations
• Strong leadership, communication, and cross-functional collaboration skills
• Experience with Veteran-Directed Care (VDC) programs
• Familiarity with:
• ACL guidance and VA program requirements
• EVV systems and FMS technology platforms
• Experience supporting RFPs, implementations, or new market entry

Benefits

• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 20 Paid Days Annually
• Excellent Growth and Advancement Opportunities
• Remote position
• Monthly Company Town Hall Events
• Monthly Internal Mental Health Newsletters
• Monthly Streaming Services Perk: up to $12 per month for any streaming service subscriptions that you currently have
• Tickets at Work Perk: discounted movie tickets, hotel stays, and more
• Monthly Lunch & Learn Events; lunch is on us for those employees that sign up
• Monthly Bene-Verse Events, including virtual trivia, team building exercises, guided painting sessions, and more

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