[Remote] Director, Member Services, Medicaid

Note: The job is a remote job and is open to candidates in USA. Humana is hiring a Director, Member Services, Medicaid to advance quality engineering across a defined portion of its technology portfolio. The role leads quality engineering teams and strategy, overseeing test automation, release readiness, risk management, and continuous improvement in partnership with cross-functional stakeholders.

Responsibilities

• Lead quality engineering strategy and execution across a defined portfolio, domain, or segment
• Lead and develop quality engineering managers, leads, engineers, and SDETs; drive organization design, talent growth, and team performance
• Establish portfolio quality goals, KPIs, and governance to improve delivery quality, release readiness, and production stability
• Embed built-in quality across planning, design, development, testing, and deployment
• Oversee test strategy and execution across functional, integration, end-to-end, regression, and release validation
• Own portfolio-level quality risk management, including defect trends, release concerns, environment issues, and cross-team dependencies
• Drive automation-first practices and integrate quality signals, validation, and gates into CI/CD pipelines
• Lead adoption of AI-enabled quality engineering capabilities and promote innovative practices that improve speed, coverage, and reliability
• Sponsor modernization of quality frameworks, tooling, and test approaches for APIs, distributed systems, and cloud-native platforms
• Oversee non-functional quality practices, including performance, resiliency, operational readiness, and security validation
• Use metrics and production insights to drive continuous improvement, maturity, and investment priorities
• Partner with segment and enterprise stakeholders to align execution with broader quality engineering strategy, standards, and reference architecture direction
• Ensure responsible adoption of AI and compliance with applicable security, privacy, regulatory, and operational standards

Skills

• Bachelor's degree or equivalent experience
• 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines
• 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments
• Experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio
• Demonstrated success driving quality engineering modernization, including automation, tooling, process improvement, and metrics-driven execution
• Strong understanding of Agile, DevOps, and CI/CD practices
• Experience with API, UI, integration, regression, and end-to-end testing approaches
• Familiarity with distributed systems and modern application architectures
• Strong communication and stakeholder management skills, with the ability to influence cross-functional leaders
• Experience working in matrixed organizations and leading geographically distributed teams
• Proven experience leading adoption of AI capabilities within Quality Engineering processes
• Demonstrated success leveraging AI to improve test planning, test design, test automation, and QE effectiveness
• Experience utilizing AI-enabled solutions for: Test case generation and optimizationTest automation acceleration and maintenanceChange impact assessment and risk analysisRequirements traceability and coverage verificationRelease readiness and quality risk assessment
• Experience establishing governance, metrics, and best practices for responsible and effective adoption of AI within Quality Engineering organizations
• Experience in healthcare or another highly regulated industry
• Familiarity with member, provider, digital experience, or enterprise platform domains
• Experience with enterprise quality tools, test management platforms, and engineering lifecycle tools
• Knowledge of microservices, APIs, event-driven systems, and cloud-native architectures
• Experience supporting non-functional testing, including performance and resiliency
• Exposure to AI-enabled quality engineering or intelligent automation capabilities
• Familiarity with enterprise reference architecture principles, patterns, and standards in cloud, hybrid, on-premise, and SaaS environments

Benefits

• Eligible for a bonus incentive plan, based upon company and/or individual performance.
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off, including paid time off, company and personal holidays, paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance

Company Overview

Company H1B Sponsorship