[Remote] Director of Operations (California)

Note: The job is a remote job and is open to candidates in USA. Western Veterinary Partners is hiring a Director of Operations to support operational excellence, culture, and growth across a portfolio of 8–12 general practice veterinary hospitals. The role partners with hospital leaders and corporate teams on staff development, financial performance, practice integration, and strategic growth.

Responsibilities

• Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
• Achieve results through influence and partnership versus through authority or directives
• Maintain regular communication with doctors and office staff to review practice trends and performance objectives
• Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
• Provide oversight and support to practice level managers and administrative staff, as well as regional managers
• Instill a sense of accountability and service excellence with our teams at all levels
• Identify opportunities to improve and maintain site-level employee engagement
• Facilitate connections and community among individuals and hospitals within markets and the region
• Develop collaborative and productive relationships across the organization
• Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives
• Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
• Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
• Provide overall P&L management for the business, along with a vision for near and long-term value creation
• Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
• Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
• Prioritize areas of focus based on impact and urgency; help team do the same
• Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
• Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
• Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
• Nurture and elevate innovation and growth ideas to build tangible, scalable programs
• Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
• Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels

Skills

• Someone who has successfully managed multiple locations (ideally 10+) in a healthcare, veterinary or multi-site setting
• A strong general manager with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team
• Must reside in Northern CA or Oregon
• 5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity
• Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
• P&L responsibility and experience with budget management, personnel management, and team building
• Strong active listening and written and verbal communication skills; Executive presence
• Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
• Highly organized and detail-oriented work ethic
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level
• Self-directed and able to work independently
• Bachelor's degree required
• Previous veterinary experience a plus
• Master's degree (MBA) highly preferred

Benefits

• Eligible for bonus and incentive compensation; terms provided at the time of offer.
• Medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits may be included depending on role and location.
• Remote work arrangement.

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