[Remote] Director, Product Management - Notional Products - Remote

Note: The job is a remote job and is open to candidates in USA. Optum is hiring a Director of Product Management to lead the end-to-end strategy, roadmap, and performance of its notional account portfolio. The role focuses on transforming consumer experiences, modernizing product platforms, improving automation and operations, and identifying growth opportunities in partnership with cross-functional teams.

Responsibilities

• Product Leadership & Ownership: Own the end-to-end product strategy and lifecycle for the notional portfolio, establishing clear product direction, priorities, success measures, and investment recommendations
• Consumer Experience Transformation: Lead efforts to reduce friction and improve the consumer experience, using NPS, call drivers, claims friction, behavioral data, and research to identify and prioritize opportunities
• Product & Platform Modernization: Define the product capabilities, platform requirements, integration needs, and data capabilities required to enable market-leading experiences. Partner with Technology to determine how capabilities should be built while maintaining accountability for the Products' what and why
• Roadmap Recovery & Delivery: Establish clear requirements, rationalize scope, resolve ambiguity, and continue the momentum of the existing roadmap. Partner with Technology to ensure committed outcomes are delivered with realistic scope, sequencing, and feasibility
• Intelligent Adjudication & Automation: Own product requirements and performance commitments for automation in partnership with Technology and Operations. Define performance thresholds, identify opportunities to improve decision quality and efficiency
• Backend-to-Digital Partnership: Partner closely with Enterprise Digital to understand and improve how backend product capabilities, rules, APIs, data, and platform constraints shape the frontend experience
• Operations & Service Optimization: Serve as the primary Product partner to Operations for the notional portfolio, using claims outcomes, manual adjudication, call drivers, servicing friction, and cost-to-serve insights to identify product opportunities and reduce avoidable operational burden
• Product Innovation & Growth: Identify, evaluate, and incubate new product capabilities that can improve the Employer value proposition, including LSAs, defined-contribution healthcare plans, enhanced data and claims connectivity, proactive guidance, reminders, and other emerging product opportunities
• Competitive & Market Leadership: Maintain a strong understanding of the competitive landscape, employer needs, market trends, and emerging capabilities. and differentiate Optum Financial's value proposition
• Financial & Investment Stewardship: Determine initiative-level investment needs, quantify expected benefits, build business cases, and make product investment recommendations
• Cross-Functional Leadership: Align Product, Technology, Operations, Compliance, AI/ML, Data, Digital, and other stakeholders around shared product outcomes, resolving conflicts and driving decisions across a highly matrixed environment
• Team Leadership & Capability Development: Lead and develop the notional product organization, including Product Managers/Product Owners and supporting analysts, establishing clear accountabilities, strengthening product management discipline, developing talent, and expanding team capabilities as business needs and investment evolve
• Product Governance & Performance: Establish product operating rhythms, scorecards, and decision frameworks that create visibility into roadmap delivery, adjudication performance, consumer outcomes, product health, and emerging opportunities. Own product/platform measures within the Director's control while influencing broader outcomes such as NPS, call volume, and consumer satisfaction

Skills

• 10+ years of experience in product management, product leadership, or related business/product roles within large-scale, complex organizations
• 5+ years of experience leading product teams, product contributors, or complex cross-functional teams with accountability for business outcomes
• Proven success owning end-to-end product strategy, roadmap, product evolution, and measurable outcomes for complex products or platforms
• Demonstrated ability to lead product transformation in environments with significant ambiguity, legacy constraints, regulatory complexity, and delivery challenges
• Proven solid product judgment with the ability to translate consumer and business problems into clear product requirements, capabilities, and "how might we" opportunities while challenging scope and feasibility
• Proven solid consumer-centric mindset with demonstrated ability to use NPS, customer insights, operational signals, analytics, and experimentation to improve product experiences and outcomes
• Proven solid financial acumen with experience evaluating initiative-level costs, benefits, ROI, and investment tradeoffs
• 10+ years of experience in healthcare, employee benefits, financial services, fintech, payments, or other regulated product environments
• Experience with FSA, DCFSA, LPFSA, HRA, RRA, HSA, COBRA, or other health/financial benefit account products; deep notional domain expertise
• Experience with claims adjudication, payment processing, card ecosystems, claims feeds, integrations, rules engines, or other technologies supporting financial or healthcare products
• Experience with AI/ML-enabled decisioning, automation, intelligent adjudication, or data-driven product capabilities
• Experience partnering with Enterprise Digital and UX/UI organizations to translate backend product capabilities into differentiated consumer experiences

Benefits

• Comprehensive benefits package (subject to eligibility requirements)
• Incentive and recognition programs (subject to eligibility requirements)
• Equity stock purchase (subject to eligibility requirements)
• 401k contribution (subject to eligibility requirements)
• Career development opportunities
• Remote work from anywhere within the U.S.; hires in the Minneapolis or Washington, D.C. area are required to work in the office a minimum of four days per week

Company Overview

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