Remote Email & Chat Customer Support Specialist – 2nd/3rd Shift – Canada Focus – 50+ WPM – Brighthush

About Brighthush

Brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering seamless digital experiences to shoppers across North America and beyond. With a strong focus on innovation, data‑driven insights, and a culture that values collaboration, Brighthush is rapidly expanding its global footprint. Our mission is simple: empower every customer to shop with confidence, convenience, and a personal touch.

Why Join Brighthush?

• Remote Flexibility: Work from the comfort of your own home while staying connected to a vibrant, global team.
• Growth Opportunities: From entry‑level roles to senior leadership, Brighthush offers clear career pathways and continuous learning.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard.
• Competitive Compensation: Earn a base rate of $16.00 per hour with the potential for performance‑based bonuses.
• Comprehensive Benefits: When you transition to a full‑time role, you’ll gain access to medical, dental, vision, 401(k), life insurance, disability coverage, and more.
• Impactful Work: Your contributions directly improve customer satisfaction and drive business growth.

Position Overview

As a Remote Email & Chat Customer Support Specialist at Brighthush, you will be the primary point of contact for online shoppers in Canada. Your day‑to‑day responsibilities will revolve around resolving inquiries, troubleshooting issues, and ensuring a positive customer experience through email and chat channels. This role is essential to maintaining our reputation for outstanding service and is a key component of our global support strategy.

Key Responsibilities

• Customer Interaction: Respond to 90% of support requests via email and 10% via live chat, maintaining a professional, empathetic tone at all times.
• Issue Resolution: Diagnose problems, determine root causes, and recommend the best solutions to meet customer needs.
• Account Management: Update customer records, adjust account details, and ensure data accuracy within our CRM system.
• Collaboration: Work closely with cross‑functional teams—including product, technical support, and merchant affiliate networks—to resolve complex issues.
• Process Improvement: Identify recurring trends, document findings, and propose actionable improvements to senior management.
• Training & Mentorship: Provide on‑the‑job training for new hires, sharing best practices and ensuring consistent service quality.
• Compliance & Quality Assurance: Follow company policies, maintain high quality standards, and adhere to data privacy regulations.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Shift Details

• Shift Options: 3:00 PM – 11:30 PM or 9:30 PM – 8:00 AM (2nd or 3rd shift)
• Shift Length: 8.5 hours (including a 30‑minute break)
• Remote: Fully remote position; no relocation required.

Essential Qualifications

• Typing Proficiency: Minimum 50 words per minute (WPM) with high accuracy.
• Education: High School Diploma or GED required; Bachelor’s degree preferred.
• Experience: 2–3 years of customer service experience, preferably in a high‑tech or internet‑based environment.
• CRM Knowledge: Familiarity with customer relationship management software (e.g., Zendesk, Salesforce).
• Technical Skills: Proficient in MS Word and Excel; comfortable navigating web browsers and using keyboard shortcuts.
• Communication: Excellent written and verbal communication skills; ability to convey complex information clearly.
• Problem‑Solving: Strong analytical skills and a proactive approach to troubleshooting.
• Organizational Ability: Ability to prioritize multiple tasks and manage time effectively.
• Professionalism: Demonstrated patience, persistence, and a friendly, customer‑first attitude.

Preferred Qualifications

• Typing speed of 55+ WPM.
• Experience in a retail or e‑commerce setting.
• Background in banking or teller operations.
• Data entry experience with a focus on accuracy.
• Previous work with internet‑based companies.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Team Player: Willingness to collaborate across departments and share knowledge.
• Attention to Detail: Commitment to accuracy in data entry and documentation.
• Resilience: Ability to handle high‑volume periods and maintain composure.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As you grow in this role, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior support specialists and managers.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Process Improvement Analyst, or Customer Success Manager.
• Access to industry conferences, webinars, and certification courses.

Compensation & Benefits

• Hourly Rate: $16.00 per hour (contract‑to‑hire).
• Benefits (upon full‑time transition): Medical, dental, vision, critical illness, accident, hospital, 401(k) with pre‑tax and Roth options, life insurance, short‑ and long‑term disability, Health Spending Account, transportation benefits, employee assistance program, paid time off.
• Eligibility for performance bonuses and incentive programs.

Work Environment & Culture

Brighthush’s culture is built on transparency, collaboration, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Regular feedback loops and performance reviews.
• Recognition programs that celebrate achievements and milestones.

Application Process

Ready to bring your customer service expertise to Brighthush? Submit your application by August 27, 2026. We’ll review your credentials, conduct a brief skills assessment (typing test), and schedule a virtual interview with our hiring team.

Where We Employ

Brighthush is proud to serve a diverse workforce across the United States. We can employ candidates in the following states:

• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Illinois
• Massachusetts
• Michigan
• Minnesota
• North Carolina
• New Hampshire
• New Jersey
• New York
• Oregon
• South Dakota
• Texas
• Utah
• Wisconsin
• Wyoming

Equal Opportunity Employer

Brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Apply Today

Take the next step in your career and join a team that values innovation, customer focus, and personal growth. Click the link below to submit your application and start your journey with Brighthush.