Experienced 3rd Shift Customer Service Specialist – Order Management & Blood Product Logistics for brighthush

Introduction

At brighthush, we believe that every life matters. As a leading humanitarian organization in the United States and a proud partner of global health networks, brighthush is dedicated to delivering life‑saving blood and plasma derivatives, transfusion‑related products, and essential medical supplies to hospitals and healthcare providers across the country. We are looking for a passionate, detail‑oriented Customer Service Specialist to join our 3rd Shift Order Management team. In this role, you will play a critical part in ensuring that hospitals receive the right products at the right time, directly impacting patient outcomes and saving lives.

About brighthush

brighthush is more than a company; it is a movement that empowers communities, supports diversity, and champions inclusion. Our culture is built on collaboration, respect, and a shared commitment to making a tangible difference. We offer a wide range of employee resource groups—including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, PRIDE, Umoja African American Resource Group, Veterans+ Resource Group, and Women’s Resource Group—to foster belonging and provide mentorship opportunities.

Role Overview

As a 3rd Shift Customer Service Specialist, you will be the frontline liaison between hospitals and our supply chain. Your responsibilities will include processing orders for blood and plasma derivatives, managing inventory across primary and remote facilities, and ensuring compliance with regulatory standards. You will also troubleshoot shipment issues, communicate proactively with hospital staff, and collaborate with internal teams to optimize logistics and customer satisfaction.

Key Responsibilities

• Order Processing: Receive, verify, and enter routine orders for blood, plasma derivatives, and transfusion‑related supplies into our system with 100% accuracy.
• Inventory Management: Monitor stock levels at both primary and remote facilities, rotate inventory to meet demand, and coordinate timely replenishment.
• Customer Communication: Maintain professional, courteous communication with hospital clients, providing updates on order status, shipment schedules, and product availability.
• Problem Resolution: Investigate and resolve shipment discrepancies, delays, or product shortages, escalating issues to the appropriate teams when necessary.
• Transportation Coordination: Determine the most cost‑effective and compliant transportation method for hospital shipments, ensuring timely delivery.
• Documentation & Reporting: Accurately document all customer interactions, concerns, and resolution steps in our CRM system.
• Team Collaboration: Work closely with logistics, inventory, and compliance teams to streamline processes and improve service quality.
• Continuous Improvement: Identify opportunities to enhance order accuracy, reduce turnaround time, and improve overall customer experience.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of one year of related experience in a fast‑paced, multi‑task operational environment.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is highly preferred.
• Strong oral and written communication skills, with the ability to interact effectively with all levels of staff and patients.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Problem‑solving and analytical mindset.
• Proficiency with computers and familiarity with data management tools.

Preferred Qualifications

• Experience working in a regulated healthcare environment.
• Knowledge of blood product handling and safety protocols.
• Previous exposure to remote work and virtual collaboration tools.
• Demonstrated commitment to diversity, equity, and inclusion initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Attention to Detail: Meticulous in data entry and compliance adherence.
• Adaptability: Comfortable working flexible hours, including nights, weekends, and holidays.
• Team Player: Collaborative spirit with a willingness to support colleagues across functions.
• Technical Proficiency: Comfortable navigating CRM systems, spreadsheets, and inventory management software.
• Communication: Clear, concise, and professional in all written and verbal interactions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will receive comprehensive onboarding and ongoing training in blood product logistics, regulatory compliance, and customer service excellence. As you grow, you can explore opportunities in supply chain management, quality assurance, or leadership roles within our global network. We also offer mentorship programs, cross‑functional projects, and access to industry conferences to broaden your expertise.

Work Environment & Company Culture

Our remote, full‑time 3rd Shift schedule (12:00 am–8:30 am) offers flexibility while ensuring you remain connected with a supportive team. We celebrate diversity through employee resource groups and foster an inclusive culture where every voice is heard. At brighthush, you will be part of a mission‑driven organization that values innovation, integrity, and the well‑being of both our employees and the communities we serve.

Compensation & Benefits

We offer a competitive hourly rate of $15.50–$16.50, adjusted for cost‑of‑living differences. In addition to your base pay, you will receive:

• Medical, Dental, and Vision plans
• Health Spending Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with a 6% company match
• Paid Family Leave
• Employee Assistance Program ( Apply for this job