Remote 2nd Shift Customer Care Representative – Texas – Brighthush – Telehealth Support & Community Care Excellence

About Brighthush

Brighthush is a trailblazing telehealth and community care organization dedicated to breaking down barriers to quality health services across the United States. With a mission to empower patients, providers, and facilities through innovative technology, compassionate support, and data‑driven insights, Brighthush has become a trusted partner for millions of members who rely on our services to stay healthy and connected. Our culture is rooted in collaboration, continuous learning, and a relentless focus on delivering exceptional customer experiences.

Why Brighthush?

• Impactful Work: Every call you handle directly influences a member’s health journey, helping them access care, navigate benefits, and feel heard.
• Growth Mindset: We invest in your professional development through training, mentorship, and clear career pathways.
• Inclusive Environment: Brighthush celebrates diversity and fosters a culture where every voice matters.
• Innovation at Scale: Work with cutting‑edge telehealth platforms, AI‑powered tools, and data analytics that shape the future of care.
• Flexible Remote Work: Enjoy the freedom of working from home in Texas while staying connected to a vibrant team.

Position Overview

As a Remote 2nd Shift Customer Care Representative at Brighthush, you will be the frontline ambassador for our members, clients, and partner facilities. Your primary responsibility will be to manage inbound calls, resolve inquiries, and provide accurate information about services, benefits, and scheduling. You will handle a high volume of calls (60–80 per day) and work primarily during the 2nd shift (2:00 pm–10:30 pm, 2:30 pm–11:00 pm, or 3:00 pm–11:30 pm). Your role is essential to maintaining the trust and satisfaction that Brighthush is known for.

Key Responsibilities

• Answer inbound calls from members, clients, and facilities with professionalism and empathy.
• Resolve inquiries related to scheduling, billing, benefits, and service usage within established guidelines.
• Document all interactions accurately in the CRM system, ensuring data integrity and compliance.
• Escalate complex issues to the appropriate department while maintaining a positive customer experience.
• Maintain a high level of product knowledge through ongoing training and self‑study.
• Meet or exceed daily call volume and quality metrics, including average handle time and customer satisfaction scores.
• Participate in continuous improvement initiatives, providing feedback on processes and tools.
• Adhere to all company policies, including data privacy, security, and regulatory compliance.

Essential Qualifications

• Current Texas residency.
• Minimum of 1 year of call center experience.
• At least 6 months of customer service experience.
• Proficient typing and computer navigation skills.
• Reliable high‑speed internet (minimum 3 Mbps upload, 30 Mbps download).
• Quiet, distraction‑free home workspace.
• Strong verbal communication and active listening skills.
• Ability to manage multiple tasks and maintain composure during high‑volume periods.
• Basic understanding of telehealth or healthcare terminology is a plus.

Preferred Qualifications

• Experience in a healthcare or telehealth environment.
• Multilingual capabilities (Spanish, French, or other languages).
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Knowledge of NCQA standards and quality metrics.
• Previous remote work experience with a proven track record of reliability.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to improve their experience.
• Problem‑Solving: Ability to analyze issues quickly and find effective solutions.
• Time Management: Efficiently handle a high call volume while maintaining quality.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Collaboration: Work seamlessly with cross‑functional teams, even while remote.
• Data‑Driven: Use metrics and feedback to continuously improve performance.

Career Growth & Learning Opportunities

At Brighthush, your career path is designed to evolve with your interests and strengths. We offer:

• Structured onboarding and ongoing training programs.
• Mentorship from senior customer care leaders.
• Clear promotion tracks to Senior Representative, Team Lead, or Manager roles.
• Cross‑departmental projects that broaden your skill set.
• Access to industry conferences, webinars, and certifications.
• Annual performance reviews with personalized development plans.

Work Environment & Culture

Brighthush’s remote work model empowers you to balance professional responsibilities with personal life. We provide:

• Fully equipped home office stipend (monitor, headset, ergonomic chair).
• Flexible scheduling within the 2nd shift window.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A culture that values transparency, feedback, and continuous improvement.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We believe in rewarding hard work and dedication. Your hourly rate is $14.00, with opportunities for overtime and shift differentials. In addition, Brighthush offers a comprehensive benefits package:

• Health, Dental, and Vision insurance for you and your family.
• Life and Disability insurance.
• 401(k) retirement plan with company match.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Wellness program with incentives for healthy habits.
• Paid Time Off (PTO), holidays, and a birthday holiday.
• Maternity and paternity leave.
• Continuing education reimbursement.
• Pay‑on‑Demand option for immediate access to earned wages.
• Discount program for Brighthush services and partner products.
• Career development programs and tuition assistance.

How to Apply

Ready to make a difference and grow your career with Brighthush? Submit your application through our career portal or click the link below to start your journey with us.

Apply Now

Brighthush – Equal Opportunity Employer

Brighthush is an equal opportunity employer that celebrates diversity and inclusion. We welcome applicants of all backgrounds, identities, and experiences. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or any other characteristic protected by law.

Join Brighthush today and become part of a movement that transforms community health, one call at a time. We look forward to welcoming you to our team!