[Remote] Epic Systems Analyst - Professional Billing and Claims

Note: The job is a remote job and is open to candidates in USA. OhioHealth is hiring an Epic Systems Analyst to support the design, configuration, testing, training, deployment, and ongoing support of Epic applications. The role partners with operational stakeholders and IT teams to translate requirements into reliable workflows and support patient care, revenue cycle operations, and regulatory compliance.

Responsibilities

• Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy
• Create and maintain specifications, decision logs, and design documents for clear traceability and change control
• Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives
• Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members
• Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology
• Participate on project teams and apply agreed project methodology to deliver assigned tasks on time
• Create and maintain documentation for system configurations, workflows, and support procedures, following team standards
• Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design
• Maintain environment parity and adhere to change management and build naming conventions
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches
• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support
• Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed
• Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications)
• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs
• Ensure data integrity and metric definitions are consistent across modules and stakeholders
• Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment
• Embed privacy/security controls, including sensitive record handling and audit trails
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes
• Support the design and delivery of role-based training aligned with operational workflows and organizational standards
• Support maintenance and updates to the CareConnect curriculum in partnership with training leadership
• Help ensure curriculum accuracy and consistency by following established build and validation processes
• Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts
• Support build, maintenance, and readiness activities for training environments under established standards
• Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates
• Manage end-user training-related requests and incidents with professionalism and efficiency
• Support triage and resolution of requests within established service expectations, escalating as appropriate
• Document incidents and resolutions to support a comprehensive knowledge base
• Collaborate with IT and operational partners to identify trends and recommend preventative improvements
• Contribute to support process improvements to enhance service quality and user experience

Skills

• Bachelor's Degree
• Degree in computer science, Information Technology, Healthcare Administration, or a related field
• Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience
• In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience
• Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience)
• Strong requirements gathering, workflow design, and testing skills
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies
• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation
• Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams
• Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience
• (healthcare environment preferred)
• Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe)
• Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity)
• 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly)
• Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred
• Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred
• Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules)
• ITIL Foundation certification desired not required
• Certifications in one or more Epic applications
• Experience in a large healthcare system or hospital setting
• Experience with other healthcare applications and systems
• Knowledge of healthcare regulations and compliance standards
• Familiarity with cloud computing platforms (e.g., AWS, Azure)
• Experience with business intelligence and analytics tools

Benefits

• Remote work, eligible only from Ohio

Company Overview

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