[Remote] EverHealth - Account Manager, DrChrono (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverHealth, a business within EverCommerce, is hiring an Account Manager to grow and retain a portfolio of DrChrono healthcare practice accounts. The role focuses on renewals, customer retention, expansion revenue, consultative account reviews, product demonstrations, pipeline forecasting, and contract management, in partnership with Customer Success and Support.

Responsibilities

• Own a book of assigned accounts and drive renewal, retention, and expansion revenue against monthly targets
• Proactively identify, qualify, and close upsell and cross-sell opportunities, including additional provider licenses, DrChrono Payments, AI Scribe, Updox, and integrations
• Conduct consultative account reviews to uncover customer needs and position product value, features, and pricing
• Deliver confident live product demonstrations of key platform functions, including scheduling, billing workflows (CPT/ICD-10 coding, fee schedules, billing profiles), DrChrono Payments, AI Scribe, and Health Gorilla integration
• Manage the renewal process, identify churn risk early, and develop retention strategies that protect and grow revenue
• Build and actively manage a healthy pipeline in Salesforce, keeping opportunity stages, close dates, and notes accurate and up to date
• Forecast accurately using Salesforce forecast reports and dashboards
• Review account history, prior opportunities, and cases to inform account strategy
• Prepare and send agreements via DocuSign, ensuring pricing, terms, and the authorized signer are accurate before sending
• Clearly communicate our Terms of Service, contract structure (12-month minimum term), and renewal and cost-change policies
• Serve as the primary commercial point of contact for assigned accounts
• Respond to customer cases and emails promptly and professionally, within a 24-hour service level
• Partner with Customer Success, Support, and Product teams; route onboarding, training, and technical issues to the right team, and escalate priority issues, bugs, and feature requests
• Help customers understand key practice-level and provider-level configuration areas, and direct them to the appropriate support channels and self-service resources
• Maintain strong working knowledge of the DrChrono platform, product catalog, pricing, and value positioning
• Review recorded sales calls (Gong), the internal knowledge base, and product documentation to continually sharpen sales and product skills
• Work independently and use available tools and resources to resolve questions before escalating

Skills

• Demonstrated ability to communicate product value, uncover needs, and close opportunities
• Goal-oriented and data-driven, with comfort working toward monthly revenue targets
• Strong verbal, written, and presentation skills, including leading virtual product demonstrations
• Strong organizational, time-management, and follow-through skills
• Ability to work independently, take ownership of results, and learn new software quickly
• Please note that you must be eligible to work without sponsorship to qualify for this position
• 1+ year of experience in account management, sales, or a customer-facing role
• Experience using Salesforce (pipeline management and forecasting), Gong, Slack, Zoom, Google Workspace, and DocuSign
• EHR, practice management, medical billing, or healthcare SaaS experience
• 4-year college degree or equivalent experience

Benefits

• Flexibility to work where and how you want within your country of employment: in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401(k) with up to a 4% match and immediate vesting
• Flexible and generous time off (FTO)
• Employee Stock Purchase Program

Company Overview