Remote Position
[Remote] Field Customer Service Technician- REMOTE Dallas/Fort Worth, Texas
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. LayerZero Power Systems seeks a safety-focused Field Customer Service Technician to support its power distribution equipment. The role provides on-site and remote service, maintenance, troubleshooting, and customer support, including emergency response.
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
Skills
- Service experience with electric power systems
- Electrical and electronic troubleshooting skills
- Ability to read diagrams and schematics
- Familiarity with programming printed circuit boards via PC based programs
- Safety awareness and electrical PPE knowledge
- Clean driving record
- Electronics or electrical training from military service
- Associate degree in electrical field
- Military training in electronics or electrical systems
Benefits
- Performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO, 10 paid holidays, and 2 floating holidays
- Remote position with travel, Dallas/Fort Worth, Texas
Company Overview