[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. The hiring company is a confidential transportation and freight brokerage company. The Enterprise Account Manager will manage and grow the Shell account, serve as the primary contact for transportation needs, and develop customer relationships and business results while working remotely.

Responsibilities

• Manage and grow the Shell account
• Serve as the primary point of contact for day-to-day customer transportation needs
• Manage existing freight while identifying opportunities to expand the business
• Build strong, long-term relationships with key customer contacts
• Analyze customer needs and develop transportation solutions
• Quote and negotiate freight while balancing service and profitability
• Coordinate with carriers and internal teams to ensure freight is covered and delivered
• Troubleshoot problems quickly and become the person customers rely on when something goes wrong
• Manage daily shipments with a strong focus on service, accuracy and reliability
• Develop strategies to increase revenue, gross profit and customer retention
• Collaborate with teammates on pricing, capacity and account implementation strategies
• Research and identify opportunities to expand your book of business
• Track activity, opportunities and account performance through CRM/TMS systems

Skills

• Hands-on freight brokerage/3PL account management experience with Shell specifically
• Direct experience managing Shell accounts is a must
• 1–3+ years of experience in logistics, freight brokerage, transportation or a related environment
• Strong understanding of freight pricing, capacity and transportation operations
• Experience managing the day-to-day needs of active shipper accounts
• Experience working with TMS and/or CRM platforms
• Ability to analyze freight activity, customer needs and business opportunities
• Strong proficiency with Microsoft Office and Google Workspace
• Have actual freight brokerage account-management experience
• Have managed Shell for another brokerage
• Can handle high-volume freight and high-expectation customers
• Know how to build relationships while protecting profitability
• Can manage multiple shipments, customers and priorities without losing the details
• Understand revenue, gross profit and customer retention
• Have the urgency and persistence required to keep freight moving
• High School Diploma, GED or equivalent experience required
• Freight brokerage/3PL account management experience required
• Shell account experience is a must
• Experience with VLOOKUPs, pivot tables and reporting is a plus

Benefits

• 100% remote opportunity

Company Overview