Senior Customer Success Manager – Remote, Global SaaS Solutions, Executive Relationship & Growth Leadership

About brighthush

At brighthush, we’re redefining the way businesses harness technology to drive growth, innovation, and customer delight. Founded in 2000, brighthush has evolved from a boutique staffing firm into a global partner for leading SaaS and B2B organizations. With a vibrant team of 51‑200 professionals headquartered in Addison, Texas, we pride ourselves on delivering personalized, data‑driven talent solutions that empower companies to thrive in a rapidly changing digital landscape.

Our culture is built on collaboration, continuous learning, and a relentless focus on outcomes. Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers a dynamic environment where your expertise is valued, your ideas are heard, and your career trajectory is accelerated.

Why Join brighthush as a Senior Customer Success Manager?

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our clients and the transformative solutions they rely on. You’ll own the entire customer lifecycle—from onboarding to expansion—ensuring that every engagement delivers measurable value and drives long‑term partnership. This role is perfect for a strategic thinker who thrives in a fast‑paced, remote-first environment and is passionate about turning data into action.

Key Responsibilities

• Executive Relationship Stewardship: Build and nurture C‑level relationships, positioning brighthush as a trusted advisor who aligns technology solutions with business objectives.
• Strategic Account Planning: Own long‑term account roadmaps, demand forecasting, and product adoption strategies that translate into revenue growth and portfolio profitability.
• Customer Retention & Expansion: Drive renewal cycles, identify upsell and cross‑sell opportunities, and champion multi‑year expansion plans that secure recurring revenue.
• Solution Design & Delivery: Lead discovery workshops, craft tailored solution designs, deliver customized demos, and orchestrate proof‑of‑concepts that showcase ROI.
• Issue Escalation & Governance: Manage high‑impact escalations, coordinate cross‑functional teams, and ensure compliance with governance, risk, and regulatory requirements.
• Success Story Amplification: Capture and share customer success stories, case studies, and measurable outcomes that reinforce brighthush’s value proposition.

Essential Qualifications

• Bachelor’s degree in Business, Accounting, Information Systems, or a related field (or equivalent professional experience).
• 5–7 years of progressive experience in customer engagement, account management, sales support, or operations within a SaaS or B2B environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and advanced tools such as Copilot.
• Deep expertise in CRM platforms (e.g., Salesforce, HubSpot) with a disciplined, data‑driven approach to usage.
• Strong analytical skills: ability to triage issues, document accurately, and identify root causes for resolution.
• Exceptional communication and presentation skills, with proven experience engaging C‑level executives.
• Proactive risk identification, trend analysis, and the ability to lead complex issue discovery and resolution.
• Experience in a remote or hybrid work model, with a preference for candidates based in Texas for occasional on‑site meetings in the DFW area.

Preferred Qualifications

• Experience managing enterprise‑scale accounts with multi‑million dollar ARR.
• Background in SaaS product lifecycle management, including onboarding, adoption, and renewal processes.
• Knowledge of industry‑specific compliance frameworks (e.g., SOC 2, ISO 27001).
• Certification in Customer Success Management (CSM) or related credentials.
• Fluency in data analytics tools (e.g., Tableau, Power BI) to drive insights and reporting.

Core Competencies & Skills

• Strategic Thinking: Ability to translate business goals into actionable customer success plans.
• Relationship Management: Building trust and credibility with stakeholders at all levels.
• Project Leadership: Coordinating cross‑functional teams to deliver on time and within scope.
• Analytical Acumen: Leveraging data to identify trends, forecast demand, and measure impact.
• Communication Excellence: Crafting compelling narratives for executive presentations and stakeholder updates.
• Problem‑Solving: Rapidly diagnosing issues and implementing effective solutions.
• Adaptability: Thriving in a dynamic, remote environment with evolving client needs.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and workshops.
• Internal training modules covering advanced customer success strategies, data analytics, and leadership skills.
• Clear career pathways from Senior Customer Success Manager to Director of Customer Success or VP of Customer Experience.
• Opportunities to cross‑train in adjacent functions such as Product Management, Sales Enablement, and Marketing.

Work Environment & Culture

brighthush champions a flexible, remote-first culture that empowers you to work from anywhere while staying connected to a collaborative team. Our core values—innovation, integrity, and impact—guide every decision and interaction. We celebrate diversity, encourage open dialogue, and foster a sense of belonging through regular virtual town halls, team‑building events, and community outreach initiatives.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned with experience and performance.
• Commission & Bonus Structure: Earn rewards tied to account growth, renewal success, and customer satisfaction metrics.
• Remote Work Flexibility: Work from anywhere in the USA, with optional on‑site meetings in DFW for Texas‑based employees.
• Health & Wellness: Comprehensive medical, dental, and vision plans with Flexible Spending Accounts.
• Unlimited Paid Time Off (PTO): Take the time you need to recharge and maintain work‑life balance.
• Insurance & Security: Life insurance, AD&D, supplemental life, short‑ and long‑term disability coverage.
• Professional Development: Tuition reimbursement for courses, certifications, and conferences.
• Employee Recognition: Quarterly awards, spot bonuses, and peer‑to‑peer recognition programs.

How to Apply

If you’re ready to lead transformative customer journeys, drive revenue growth, and thrive in a collaborative, remote‑first environment, we want to hear from you. Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we believe that great talent fuels innovation. As a Senior Customer Success Manager, you’ll play a pivotal role in shaping the future of our clients’ success stories. Bring your expertise, passion, and vision to a team that values impact, collaboration, and continuous growth. Apply now and start your journey with brighthush—where your career meets limitless possibilities.