Remote Full‑Time Customer Experience Associate I – High‑Volume Call Center Specialist – Champion Customer Success, Drive Growth, and Deliver Exceptional Service at brighthush

About brighthush

brighthush is more than a company – it’s a movement that is redefining the collision repair experience across the United States. Founded by seasoned industry veterans and forward‑thinking technologists, brighthush has built a nationwide network of state‑of‑the‑art repair shops that deliver premium, transparent service to thousands of customers every year. Our mission is simple: to make every repair experience seamless, honest, and customer‑centric. We achieve this by combining cutting‑edge technology, rigorous quality standards, and a culture that values integrity, innovation, and continuous improvement.

In a world where customers expect instant answers and flawless service, brighthush stands out by putting people first. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your voice matters, your growth is supported, and your impact is tangible. And because we believe that flexibility fuels creativity, we offer fully remote, full‑time roles that let you thrive both professionally and personally.

Why This Role Is a Game‑Changer

As a Customer Experience Associate I, you will be the frontline ambassador of brighthush. You’ll be the first point of contact for customers navigating the repair journey—from scheduling an appointment to resolving post‑service concerns. This role is ideal for individuals who love helping people, thrive in fast‑paced environments, and are eager to build a rewarding career in customer success. You’ll work with advanced CRM tools, collaborate with cross‑functional teams, and receive ongoing training that sharpens your skills and opens doors to future leadership opportunities.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chat messages from customers seeking appointment scheduling, service updates, or issue resolution.
• Appointment Management: Coordinate with technicians and service advisors to schedule repair appointments, ensuring optimal utilization of shop resources and minimal customer wait times.
• Issue Resolution: Identify and resolve customer concerns promptly, using empathy and problem‑solving skills to turn challenges into positive experiences.
• Data Accuracy: Maintain accurate, up‑to‑date customer records in the CRM, documenting all interactions, follow‑ups, and outcomes.
• Process Improvement: Provide feedback on call scripts, workflow efficiencies, and customer pain points to help refine our service delivery.
• Team Collaboration: Work closely with the Service Operations, Sales, and Technical Support teams to ensure seamless customer journeys.
• Performance Monitoring: Track key metrics such as average handle time, first‑contact resolution, and customer satisfaction scores, and take proactive steps to improve them.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality standards while delivering exceptional service.

Essential Qualifications

• High school diploma or GED (or equivalent).Apply for this job