[Remote] Functional Consultant

Note: The job is a remote job and is open to candidates in USA. Isos Technology is hiring a Functional Consultant to provide hands-on support and guidance to clients using Atlassian tools. The role administers Atlassian products, supports implementation and service incidents, advises clients, and contributes to sales and marketing activities.

Responsibilities

• Administer the Atlassian products and assist clients with implementation to support their business processes
• Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
• Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
• Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
• Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Skills

• A team player who effectively builds relationships both inside and outside the organization
• Dedicated to meeting the expectations and requirements of our clients and the Isos team
• A self-starter who values team input and is willing to give input for the betterment of the team
• 1+ years experience in a client service or help deskrole
• Effectively manage time and expectations with internal resources and clients
• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical and business operations audiences
• Analyze and interpret complex problems to deliver complete solutions
• Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
• Advise clients on best practices, guidelines, and recommendations
• Demonstrate the ability to work within the Isos culture and values
• Be authorized to work in the United States
• Experience as a Jira administrator preferred

Benefits

• Primarily work from home position
• A suite of employee benefits
• A 401(k) plan with an employer contribution

Company Overview