[Remote] Fundraising Data Operations Associate

Note: The job is a remote job and is open to candidates in USA. The Trevor Project is hiring a Fundraising Data Operations Associate to support its donor data systems and fundraising revenue channels. The role maintains fundraising data integrity and flow through data synchronization, reporting, third-party integrations, troubleshooting, and CRM administration.

Responsibilities

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy (DSAI, Direct Mail, NCOA)
• Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation
• Be the main point of contact for data requests from the advancement team and channel leaders
• Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems
• Handle duplicate merges, regular data updates and answering basic system questions
• Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows
• Administer and configure donor-facing technology platforms and internal CRM settings (e.g., user profiles, custom objects, validation rules) in partnership with the development and technology teams
• Work closely with revenue teams and marketing and content on all systems support
• Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging

Skills

• Authorization to work for any employer in the United States is required
• Proficiency in:
• Administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser's Edge, Dynamics)
• Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation
• Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems
• Strong verbal and written communication skills in English
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs
• Mental health resources, with access to virtual care and a variety of in and out of network options for support
• 403(b) retirement plan with a 3% employer match, vesting over three years
• Generous paid time off and company holidays to rest and recharge
• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii, with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

Company Overview