[Remote] Global Account Manager

Note: The job is a remote job and is open to candidates in USA. TTM Technologies, Inc. is hiring a Global Account Manager for its Communications & Computing business. The role owns the profitability and growth of strategic global accounts, including account strategy, forecasting, pricing, customer relationships, program development, and long-range capacity and technology planning.

Responsibilities

• Co-author the annual strategic plan for each account with the VP. Set revenue, growth, and margin targets the GAM is prepared to own. Propose solutions to customer and management to create value for the customer and TTM
• Build and maintain a live account plan, measured against the annual strategy plan. Review and update it at every one-on-one; it is the single source of truth for the account
• Deliver an accurate, on-time customer forecast by part number, volume, and revenue. Explain variances and the actions taken to close them. Work with the TTM C&C support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
• Own account profitability. Manage the part-number list and price increases, defend margin in negotiations, and understand cost structure, mix, and the levers that move them. Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
• Identify specific named programs and opportunities early. Gather Gerber data and technical requirements so TTM can quote and assess capability quickly. Responsible to deliver pricing, leadtime and manufacturing commits to grow program through new product introduction and the customers engineering stage gates to achieve full production ramp qualification and primary share of the allocation
• Keep the CRM complete and current: contacts, opportunities, activities. Map the customer organization, close coverage gaps, and expand relationships beyond the buyer into engineering, program management, and executive levels
• Own the long-range capacity, technology, and revenue plan for each account. Anticipate the customer's technology shifts and capacity needs before they become urgent, and bring them into TTM planning
• Customer business reviews are the responsibility of the GAM to prepare, arrange with customer, actively participate, take and publish notes, include actions and manage follow-up on those actions, lead negotiations, price adjustments and daily support as required by the customer and TTM. The GAM is responsible for communicating the customer’s initiatives, requests, capacity and technology requirements, comments, action items etc., back to the management of TTM and to follow through to completion all action items and commitments made to the customer. Work with the TTM C&C support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities. Work with TTM sales to provide guidance and support at the different TTM regional sites
• There will be new tools, initiatives, strategies to help improve productivity and performance of the business. You will be an active participant to learn and adopt new methods, challenge and contribute to those programs success. Support any special projects or programs assigned by TTM management. Written correspondence to customers and TTM employees and management as needed
• As part of your responsibility you may be asked to develop new accounts within or outside of your primary responsible accounts

Skills

• Bachelor's degree in engineering, business, or a related field
• 5+ years in B2B account management or sales in PCB, EMS, semiconductor, or electronics manufacturing
• Working knowledge of PCB technology, fabrication, and quoting (Gerber data, stack-ups, HDI, high-layer-count)
• Financial fluency: pricing, margin, cost structure, and forecasting
• Daily CRM discipline (Microsoft Dynamics or similar)
• Proven ability to build multi-level relationships with large, complex customers
• Actively involved with the external and to promote the highest levels of customer satisfaction and revenue growth
• Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers
• Knowledge of Printed Circuit processing and material technology is required and is a continuous learning experience
• Maintains a working knowledge of industry certifications and requirements for different market segments
• Ability to read, write and understand the English language
• Must have good communication skills, including written and oral and interpersonal skills
• Excellent attention to detail; excellent organizational skills
• Computer skills with working knowledge of Windows Excel, Word, Power Point and Outlook
• Understand technical needs and create strategy to support customer requirements
• Ability to handle a fast-paced environment with high volume of workload
• Due to EAR requirements, applicants must be a U.S. Citizen or a Permanent Resident
• Printed Circuit board, Copper Clad Laminate and/or Semiconductor design, manufacturing and applications engineering
• Experience working with hyperscale, AI infrastructure, or networking customers
• Experience owning or contributing to an account or business-unit P&L
• MBA or equivalent business training
• Experience working with manufacturing sites in Asia

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Flexible spending and health savings accounts
• Accident benefits
• Life insurance
• Disability benefits
• Paid vacation and holidays
• Benefits are available on the 1st of the month following date of hire; for some positions, only PTO and holiday benefits are offered.
• An annual or quarterly company bonus may apply based on position assignment.
• Positions hired for an alternative shift may be eligible for a shift premium based on the assigned shift and location.

Company Overview