[Remote] Global Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. EMD Electronics is a global supplier of high-tech materials, services, and specialty chemicals for the electronics industry. The Global Strategic Account Manager will lead the strategic management of a top-tier semiconductor customer, coordinating internal business units and executive relationships. The role focuses on revenue growth, commercial performance, customer experience, negotiations, forecasting, quality, and customer excellence initiatives.

Responsibilities

• Own revenue growth, profitability, and commercial performance of the global key account
• Lead through influence a team of Global account members across our materials and equipment business units to provide a seamless customer experience
• Coordinate communications with the customer that support both tactical and strategic initiatives
• Establish and maintain critical relationships with customer decision makers across multiple functions including technology, production, quality, and commercial areas
• Establish, coordinate and lead preparation across internal units for all Top-Executive meetings of EMD Electronics and one of our largest Global Semiconductor Customers
• Monitor order execution for materials agreements to ensure scope definition is correct, manufacturing progressing on schedule and interface with customer for updates
• Consolidate global equipment and materials volume forecasts from customer. Provide forecast to our planning group for Sales and Operations process and capacity planning
• Manage Customer Global supplier report card
• Coordinate and advise the Global Customer Quality representative that manages the quality notifications from Customer to ensure prompt progress reporting and closure of issues
• Drive identification and capture of growth opportunities across the portfolio
• Actively engage with the Key Account Managers from each of the BUs to manage the opportunity pipeline for both the short term, 12-18 months and longer-term outlook for new materials
• Ensure broader negotiations are coordinated between BUs to ensure the most favorable outcome
• Advise Commercial Leadership Board on market conditions and prepare executives for escalated negotiations
• In a matrix lead the actions of Key Account Managers from different units to ensure an Integrated Customer Account team fostering close collaboration and communication
• Identify opportunities for data-driven standardization & decision-making and implement initiatives to enhance operational efficiency and customer satisfaction
• Plan and coordinate Executive (ERM), Technical (TRM), and Business (BRM) Review Meetings with the customer
• Engage with internal executive team to ensure alignment of company objectives with customer objectives
• Align global collaborations within the company and customer
• Drive customer goals internally within EMD Electronics across the account portfolio
• Collaborate with the customer to develop high-level programs that establish a differentiated service level compared to our competitors
• Drive customer-centric initiatives and ensure outstanding service delivery
• Drive organization to provide prompt and thorough responses to customer quality/supply assurance complaints and be the face of the organization to present and close with customer
• Manage projects which drive customer excellence

Skills

• This role does not offer sponsorship for work authorization
• External applicants must be eligible to work in the US
• Bachelor's or master's degree in an engineering or technical discipline
• 12+ years of experience in managing major complex and demanding accounts, promoting a customer-centric mindset
• Additional commercial education (e.g., MBA)
• Possess strong leadership skills and have a track record of driving commercial success in the global semiconductor industry
• Technical acumen to translate customer needs into differentiation opportunities, manage relations to turn them into reality
• Strong analytical and problem-solving abilities, with a focus on strategic prioritization and execution
• Excellent communication and presentation skills, capable of engaging with both management and operational teams
• Self-motivated, dynamic, and adaptable, with a collaborative mindset to drive change and innovation

Benefits

• Position may be eligible for sales or performance-based bonuses.
• Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.
• Remote role with preference given to candidates on the West Coast.

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