[Remote] Group Director, Client Media Solutions

Note: The job is a remote job and is open to candidates in USA. Real Chemistry is hiring a Group Director, Client Media Solutions to lead media strategy, client partnerships, business growth, and team performance across pharmaceutical, biotechnology, and life sciences accounts. The role oversees integrated engagement programs for healthcare audiences and is accountable for exceptional delivery, financial performance, and long-term client success.

Responsibilities

• Lead cross-account media, customer engagement, and omnichannel strategies across a portfolio of pharmaceutical and life sciences clients, ensuring alignment with business objectives and measurable customer outcomes
• Serve as the senior strategic lead across key client relationships, driving client retention, growth, innovation, and long-term partnership development
• Guide integrated planning efforts across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams to deliver connected customer experiences
• Identify emerging industry trends, platform opportunities, customer engagement innovations, and competitive insights that create value for clients and differentiate Real Chemistry's capabilities
• Oversee multiple client teams and team leaders, ensuring strategic alignment, operational excellence, quality delivery, and consistent client satisfaction across the portfolio
• Develop scalable processes, planning methodologies, and best practices that improve efficiency, collaboration, and performance across the broader Client Experience organization
• Own the financial health of a significant client portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management
• Partner with Business Operations and Finance to oversee scopes of work, budget management, reconciliations, revenue forecasting, and commercial planning activities
• Drive organic growth and lead new business opportunities by identifying client needs, developing strategic solutions, and supporting agency pitches and proposals
• Recruit, develop, and mentor talent across the organization while strengthening leadership capabilities within the Client Experience team

Skills

• Bachelor's degree or equivalent combination of education and relevant experience
• 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising, including significant pharmaceutical, biotechnology, or life sciences experience
• Deep expertise in HCP, DTC, patient, and caregiver engagement strategies across integrated, omnichannel, and customer-centric marketing environments
• Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs
• Strong understanding of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies
• Experience managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management
• Demonstrated ability to lead and develop managers, directors, and cross-functional teams within matrixed organizations
• Exceptional executive communication, presentation, negotiation, and client leadership skills
• Track record of driving organic growth, leading new business efforts, and developing strategic client partnerships
• Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions to deliver integrated customer engagement solutions

Benefits

• Offices in key markets with free snacks.
• Generous holiday and paid time off.
• Options for private medical, dental, and vision plans.
• Support in saving for the future.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.
• Some positions offer hybrid or remote flexibility, depending on role and location.
• Employees located within a one-hour commute of a Real Chemistry office work in person two days per week, either from a Real Chemistry office or onsite with clients.
• Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities.

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