[Remote] GTM Business Process Analyst

Note: The job is a remote job and is open to candidates in USA. Workday is seeking an execution-focused analyst to support a large-scale Go-To-Market transformation program within its CIO Office Business Architecture team. The role translates GTM strategies into process models, workflow diagrams, and operational documentation across the customer lifecycle, while identifying opportunities to simplify processes and integrate automation and AI.

Responsibilities

• Partner with Business Architects to map current-state (As-Is) and future-state (To-Be) business process flows across GTM value streams including Lead to Opportunity, Quote to Order, Order to Close, Customer Experience, and Partner Relationship Management
• Develop clear, structured architecture documentation, design decisions, and requirements artifacts to support program delivery
• Identify opportunities to simplify and standardize GTM processes to improve cycle times, efficiency, and scalability
• Manage timelines, deliverables, working session agendas, and dependency tracking across multiple concurrent workstreams
• Coordinate with Architects, Business SMEs, Product Owners, Operations, and Technical teams to document pain points, operational gaps, and architectural decisions
• Synthesize process flows, slide decks, and executive-ready presentations for leadership review and decision-making
• Identify and embed AI and automation opportunities into standard GTM workflows to accelerate performance and reduce cycle times
• Facilitate cross-functional workshops and working sessions to drive alignment and advance deliverables on schedule

Skills

• Demonstrated expertise in process mapping and visual workflow modeling using tools such as Miro or equivalent platforms
• Strong ability to serve as a cohesive bridge between business process owners and technical engineering teams
• Exceptional verbal, written, and visual communication skills with experience preparing artifacts for senior management
• Proven ability to diagnose operational bottlenecks, eliminate friction, and design standardized, repeatable workflows
• Ability to translate complex operational workflows into crisp visual narratives for executive decision-making
• Comfort navigating ambiguity, pivoting between different GTM workstreams, and executing in a fast-paced environment
• AI and innovation mindset with the ability to identify where intelligent automation can be embedded into GTM processes
• Exposure to industry-standard platforms such as Salesforce CRM, CPQ, CLM/Conga, Partner Portals, PSA, or Salesforce Service Cloud
• 3+ years of experience in Business Process Mapping, Process Engineering, Business Analysis, or Management Consulting
• Direct hands-on experience in at least one core GTM value stream: Lead to Opportunity, Quote to Order, Order to Close, Customer Experience or Partner Relationship Management
• Proven track record driving deliverables and facilitating cross-functional workshops across complex, multi-stakeholder programs
• Demonstrated experience embedding AI and automation into operational workflows to reduce cycle times and improve decision-making
• Experience producing executive-ready artifacts and presenting process recommendations to senior leadership
• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field
• Certifications in Salesforce, Business Analysis, or Process Improvement disciplines such as CBAP, Lean Six Sigma, or Agile/Scrum are preferred

Benefits

• Medical
• Dental
• Vision
• 401K

Company Overview

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