[Remote] GTM Operations Manager

Note: The job is a remote job and is open to candidates in USA. RevenueCat is hiring a GTM Operations Manager to build and improve workflows connecting its go-to-market teams. The role focuses on dependable lead handoffs and lifecycle execution through data, automation, quality checks, reporting, and ongoing workflow improvement.

Responsibilities

• Own selected GTM workflows end-to-end. Translate a business problem into a practical solution, agree how success will be measured, build and test it, and stay responsible after launch
• Make lead and account handoffs dependable. Build and improve enrichment, qualification, routing, alerts, and follow-up visibility. Help ensure important signals reach a named owner, and make missed or failed handoffs visible
• Put lifecycle programs into production. Partner with Marketing and Customer Growth on audience definitions, triggers, exclusions, data syncs, campaign QA, and measurement. Turn repeatable requests into workflows and templates teammates can use
• Keep data connected and usable. Trace how account, contact, and product-usage data moves between systems. Investigate stale records, duplicates, mismatched relationships, and failed syncs; fix what you can and work with the relevant system or Data owner on deeper issues
• Build automation that holds up in everyday use. Test realistic scenarios and edge cases, monitor failures, and make it clear how to recover when something breaks. Bring consequential changes to the relevant system owner before rollout
• Use AI where it improves the work. Build or improve workflows for tasks such as enrichment, research, qualification, and quality checks. Evaluate the output, understand the failure modes, and measure whether the result saves time or improves quality
• Make what you build understandable and useful. Document your workflows, enable the people using them, gather feedback, and improve adoption. Share knowledge so another teammate can operate and troubleshoot your work. Keep documentation current as workflows change, and fill gaps in the existing processes you take on
• Make operational performance visible. Build and maintain reports that help teams understand workflow health, handoff gaps, campaign execution, and adoption. Work with senior Ops teammates and Data on consistent definitions

Skills

• 3+ years of hands-on experience in GTM, revenue, marketing, sales, or customer operations
• Practical Salesforce experience. You understand objects, relationships, fields, flows, and how data moves through the system. You have built or changed things yourself
• Experience building in a marketing automation platform such as Customer.io, HubSpot, Marketo, Braze, or Iterable, including segmentation, triggers, and integrations
• Experience building something useful with AI. You can explain the problem, your contribution, how you checked the result, what failed, and what you changed
• Strong troubleshooting and analytical judgment. You can trace a problem across systems, check your assumptions against data, and distinguish a symptom from its cause
• Ownership and follow-through. You can take an agreed problem, work through ambiguity, communicate tradeoffs, and deliver without needing every step assigned
• Clear written communication. You keep stakeholders informed, document decisions, and explain technical problems in language others can act on
• Care for the details. You think about the wrong audience, missing record, duplicate trigger, or failed handoff before it becomes someone else's problem
• Learning agility and adaptability. You can transfer what you know to unfamiliar tools and adjust your plan when priorities change, while keeping commitments and stakeholders informed
• Have worked in a product-led or usage-based business with both self-service and Sales-assisted customers
• Have connected CRM, marketing automation, customer-success, or product-usage systems
• Can use SQL, APIs, webhooks, or lightweight scripts to investigate data and connect tools
• Have improved adoption of an internal tool or replaced repeated manual work with a maintained workflow
• Have supported customer onboarding, product adoption, lifecycle education, or account-coverage programs

Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
• 10-year window to exercise vested equity options
• A fully remote environment designed around autonomy and flexibility
• 4-5 weeks of flexible time off annually
• Paid desk at a co-working space
• Workspace budget
• Continuous learning stipend

Company Overview